Laron Thomas
IT Technician
Baltimore,MD
Summary
I'm a former Immigration Officer with over 14 years of comprehensive experience in interviewing travelers to cross-check authenticity of travel documents and prevent unauthorized travel. I'm accustomed to complying with government policies and facilitating criminal and civil investigations. I'm currently making the transition from the Law enforcement field (Immigration) to the Information Technology Industry. I'm a strong communicator with excellent interactive skills and inter-office customer service skills. A hardworking professional offering years of positive industry contribution ready to add value to a committed team. Im organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm very versatile, ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Immigration Officer
Antigua And Barbuda Immigration Department
01.2007 - 10.2021
- Issued over 250000 visas annually to visitors stating how long a visitor is permitted to legally stay in country.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Advised visitors on immigration laws , consequences of breaking laws and reasons for deportation.
- Observed over 300000 passengers annually passing through passport control areas by checking passports.
- Collected and arranged tens of thousands client documents and data for application submission.
- Investigated visitors who have remained in country longer than visa permitted.
- Supervised deportation transitions to help visitors find means of transport back to home country.
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.
- Prevented illegal trafficking of thousands of people and narcotics.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Documented activities in reports and testified in court proceedings to actions.
- Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Developed, planned and participated in tactical operations.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Detailed persons violating duly established laws and followed orders for further processing.
Customer Account Representative
WWTS (Tasmin Gaming)
06.2006 - 10.2006
- Prepared and shared hundreds of account details, insurance coverage and funds.
- Contacted thousands of customers to assess satisfaction and current needs.
- Processed over 3000 client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings by 20% through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to over 4500 customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Customs Broker
Wings Courier Services
06.2005 - 06.2006
- Lawfully cleared well over 15000 merchandise through customs per client and government requirements.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Provided colleagues and direct reports with management and performance reviews.
- Reviewed international and domestic invoices for Air and Ocean cargo shipments.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Education
Certification - Vulnerability Management
03.2023 - Current
No Degree - CompTIA A+ Core (220-1001) & (220-1002)
03.2022 - 11.2022
College Diploma - Department of Business (Accounting)
06.2005
- Circle K (Kiwanis Club) Member
High School Diploma -
07.2003
Caribbean Examinations Council
Secondary Education Certificate
- Mathematics (Grade 3)
- Visual Arts (Grade 2)
- Building Technology (Grade 1)
- English A (Grade 2)
- Integrated Science SA (Grade 3)
- Principles of Accounts (Grade 3)
- Social Studies (Grade 2)
- Technical Drawing (Grade 2)
Skills
- Immigration case file strategies
- Multitasking Abilities
- Great customer service skills
- Great investigative skills
- Document management
- Department collaboration
- Data tracking
- Business Development
- Problem-Solving
- Planning and Coordinating
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Operating system testing
- Security best practices
- Hardware and software installation
- Technical Analysis
- Desktop and laptop installations
- Network component installations
Timeline
Qualys Training & Certification - Certification, Vulnerability Management
03.2023 - Current
Linked In Learning - No Degree, CompTIA A+ Core (220-1001) & (220-1002)
03.2022 - 11.2022
Immigration Officer - Antigua And Barbuda Immigration Department
01.2007 - 10.2021
Customer Account Representative - WWTS (Tasmin Gaming)
06.2006 - 10.2006
Customs Broker - Wings Courier Services
06.2005 - 06.2006
Antigua State College - College Diploma, Department of Business (Accounting)
Pares Secondary School (High School) - High School Diploma,
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