LaRonda Jackson
Southfield,Michigan
Summary
Exceptional decision-making abilities, articulating my negotiation skills to interact with people and bring businesses. Thereby contributing towards the daily operations of the organization. I'm proficient at quickly learning new procedures and taking ownership of diverse projects.
Overview
13
13
years of professional experience
Work History
Supervisor
Best Buy Health
03.2015 - Current
- Create daily focuses and shift schedule for staff to follow
- Complete daily business reports
- Supply supervision and leadership to 1st shift
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Provide exceptional customer service experience to seniors and disabled individual
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Executed new training initiative to improve skills and develop leaders from within
- Coached and mentored 17 staff members by offering constructive feedback and asking about long-term career growth goals
- Identified and corrected performance and personnel issues negatively impacting team and business operations
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Arbitrate between subscriber relations and outsource insurance agencies
- Handle all complaint calls
- Monitor all incoming & out going eamils.
PR/ Marketing Sales Coordinator
Harper Solutions Group
04.2011 - 01.2017
- Coordinate with external vendors for events to promote company
- Help to coordinate and plan annual events while adhering to budget
- Develop all company social media marketing
- Writes and/or edits news releases and correspondence
- Participates in media selection and placement
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created agendas and communication materials for team meetings
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Market Source
09.2012 - 04.2014
- Provided wireless service to Target guests using ATT, Verizon, and Sprint
- Offered quality service and support to all clients
- Initiated start up and registration process for all new phone service packages
- Executed 'bogo' promotions and trade-in deals- Promote all sales opportunities
- Directed a team of 4 staff members
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Managed day-to-day operations, including supervision and assignment delegation for 4-member team
- Led employee performance reviews and discussed improvement strategies with each team member
- Trained current employees on additional job positions to maintain coverage of roles at all times.
Team Lead
Minacs/Verizon Wireless
08.2010 - 09.2011
- Handled inbound and outbound calls for Verizon Wireless customers
- First point of contact for handling client accounts and customer inquiries
- Delivered optimal customer service for technical issues & payment updates
- Coached a team of 11 CSR's
- Trained the new hire classes
- Earned reputation for good attendance and hard work
- Improved customer satisfaction by finding creative solutions to problems.
Education
Marketing, Public Relations -
Columbia College of Chicago
Chicago, IL01.2013
Marketing Communication/Public Relations -
Saginaw Valley State University
Saginaw, MI01.2010
Skills
- Complaint resolution
- Goal-oriented
- Leadership
- Mentoring and coaching
- MS Office
- Public speaking
- Problem resolution
- Planning and coordination
- PowerPoint
- Process improvement
- Supervision
- Team building
- Team management
- Staff Management
- Negotiation
Activities
National Society of Collegiate Scholars
Hobbies and Interests
- PRSSA
- Sports Marketing Club
- Ad Club
- New Victory Way Youth Leader
Timeline
Supervisor
Best Buy Health
03.2015 - Current
Manager
Market Source
09.2012 - 04.2014
PR/ Marketing Sales Coordinator
Harper Solutions Group
04.2011 - 01.2017
Team Lead
Minacs/Verizon Wireless
08.2010 - 09.2011
Marketing, Public Relations -
Columbia College of Chicago
Marketing Communication/Public Relations -
Saginaw Valley State University
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