LaRosa Scales
Dayton
Summary
Experienced Dental Coordinator with background in managing daily operations of dental offices, coordinating patient scheduling and handling billing processes. Possess strong administrative skills, adept at liaising between patients and insurance companies, ensuring a smooth workflow. Known for improving operational efficiency and maintaining high standards of patient care.
Overview
7
7
years of professional experience
Work History
Lead Dental Coordinator
Equitas Health
Dayton
09.2024 - Current
- Conducted follow-up calls to confirm appointments.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Coordinated billing activities with both patients and insurance providers.
- Assisted in the coordination of dental treatment plans for patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Dental Insurance Biller
Equitas Health
Dayton
02.2022 - 09.2024
- Monitored changes in dental coding requirements and implemented updates accordingly.
- Resolved billing disputes between providers and insurers, ensuring timely payments.
- Performed data entry into electronic health record systems for accurate claim submissions.
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Provided customer service support to answer questions about billing procedures.
- Developed strategies to maximize reimbursements from third party payers.
- Analyzed rejected claims and identified errors in order to re-submit them for payment.
Financial Coordinator
Almoney and Brown Dental
Kettering
06.2020 - 02.2022
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Conducted follow-up calls to confirm appointments.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Processed payments from patients for services rendered.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Resolved billing disputes between providers and insurers, ensuring timely payments.
- Reconciled monthly statements received from insurance companies against internal records.
- Processed payments received from insurance companies and allocated funds appropriately.
Dental Clinic Manager/Dental Assistant
Affordable Dentures and Implants
Miamisburg
05.2018 - 06.2020
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Assisted in training new employees on office policies and procedures related to dental services.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
Education
Associate of Applied Science - Dental Assisting
Miami-Jacobs Career College
Springboro, OH0 2009
Certificate - Revenue Cycle Management
University of Cincinnati-Clermont College
Cincinnati, OH12-2024
Skills
- Front office management
- Insurance billing and verifications
- Insurance Pre-authorization
- Treatment coordination
- Patient billing
- Electronic claims processing
- Dental coding expertise
- Claim denial resolution
- Collections management
- Accounts receivable management
- Attention to detail
- Eagle Soft and Dentrix applications
Timeline
Lead Dental Coordinator
Equitas Health
09.2024 - Current
Dental Insurance Biller
Equitas Health
02.2022 - 09.2024
Financial Coordinator
Almoney and Brown Dental
06.2020 - 02.2022
Dental Clinic Manager/Dental Assistant
Affordable Dentures and Implants
05.2018 - 06.2020
Associate of Applied Science - Dental Assisting
Miami-Jacobs Career College
Certificate - Revenue Cycle Management
University of Cincinnati-Clermont College
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