Laroyce Tolbert
St Louis,MO
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Manager's Assistant
Hilton
St Louis, MO
06.2021 - Current
- Managed daily operations and schedules for hotel staff and departments.
- Assisted with guest inquiries and resolved issues promptly.
- Coordinated meetings and prepared agendas for management discussions.
- Maintained inventory of office supplies and placed orders as needed.
- Conducted research for improving hotel processes and guest services.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Associateof Early Childhood Care And Education - General Studies /early Childhood Education
Florissant Valley Community College
St Louis , MO 01.2011 - 06.2013
Riverview Gardens senior High School
St Louis, MOSkills
- Office management
- Customer service
- Schedule coordination
- Microsoft Excel
- Strong verbal communication
- Leadership
- Budgeting finances
- Project management
- Marketing analysis
Languages
English
Full Professional
Certification
- CDA
- Child development associates degree
Timeline
Manager's Assistant
Hilton
06.2021 - Current
Associateof Early Childhood Care And Education - General Studies /early Childhood Education
Florissant Valley Community College
01.2011 - 06.2013
Riverview Gardens senior High School