Larrinda Charles
lakeland
Summary
Experienced in planning and implementing proactive procedures while calmly responding to emergencies and ensuring the safety of employees, clients, and guests. Effectively communicate with executives, management, and team members to create a positive and effective work environment with high morale.
Overview
11
11
years of professional experience
Work History
Economic Self Sufficiency (call Center) 1/SWT
Florida Department of Children and Families
02.2024 - Current
- Promote to specialized team. We handle out-of-state email inquiries, unborn and newborns, 2515, and Umeds form. We are getting emails from other states asking if the client still benefits in Florida and can close them. We get emails from different providers to add newborns or let us know the client is pregnant. The form umed and 2515 is for clients that are in nursing homes or need a home health aide. We just updated payments and information. Handle customer inquiry calls. Assist clients with their cases. Inform the client about the status of the case and whether any information is pending. Tell the client how many food benefits are available. Interview the client for food assistance. Provide information about Medicaid and how to apply for benefits. Tell them where to go if they have fraud in the case.
CSR II
PSCU
02.2021 - 01.2024
- Promoted to Contact Center Rep within a year. We help clients report their credit or debit card lost/stolen. We help them make payments. We assist the client in the Cayman Islands and Bermuda with their accounts. We can give balance, dispute resolution, and give the transaction. Call us about making balance transfers. Help set up Apple Pay, Samsung Pay, and Google Pay.
Assistant Sales Leader
JUSTICE (BUSINESS CLOSED)
08.2019 - 12.2020
- Promoted to ASL within 18 months before I was LSA (March 2018-August 2019). Plan and execute floor set monthly per company standards, including marketing and promotional materials, and team leaders. Partner with Store Sale Lead to implement new company-wide COVID-19 cleaning and sales processes to ensure both customer and employee safety. Creating an environment of trust and respect with sales associates, adapting coaching styles to individuals’ needs and gaining their brand buy-in.
Promoted to case manager/medical records
Binder and Binder
10.2015 - 03.2018
- Developed relationships with social security office to ensure cases were filed promptly and all confidential information was securely transmitted through CTSP. Ensured hearing dates were scheduled and all documents were received promptly for social security disability claims. Diffused hostile cases by providing aggressive clients with solutions and timelines. Assisted clients to obtain all necessary medical records required to file claims. Ensured all files were ready for scheduled court hearings. Point of contact for the attorneys and hearing office to ensure that all attorney files were complete for court hearings. Responsible for receiving and processing medical records for new cases.
Front Desk
MARRIOTT SPRINGHILL SUITES TAMPA
10.2014 - 10.2015
- Approached guest issues as a coaching opportunity for front desk clerks and customer service representatives. Worked closely with various departments and managers to ensure guest rooms met company and guest standards. Communicated changes regarding discounts and packages daily to all customer service employees to ensure all guests were provided with accurate information. Managed teams of 20 employees.
Education
Diploma -
Eisenhower High School
05.2004
Notary Certificate -
Florida Notary Service
Tampa, FLReal Estate License - undefined
TSRE
Tampa, FL05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
- Attention to detail
- Time management
- Critical thinking
- Computer skills
- Verbal communication
Timeline
Economic Self Sufficiency (call Center) 1/SWT
Florida Department of Children and Families
02.2024 - Current
CSR II
PSCU
02.2021 - 01.2024
Assistant Sales Leader
JUSTICE (BUSINESS CLOSED)
08.2019 - 12.2020
Promoted to case manager/medical records
Binder and Binder
10.2015 - 03.2018
Front Desk
MARRIOTT SPRINGHILL SUITES TAMPA
10.2014 - 10.2015
Real Estate License - undefined
TSRE
Diploma -
Eisenhower High School
Notary Certificate -
Florida Notary Service
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