Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LARRNELL LANCASTER

Parkville,MD

Summary

Customer-oriented professional skilled in insurance policy knowledge, claims processing, and client relationship building. Committed to enhancing patient care and satisfaction through effective communication and diligent account management.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Dental Radiation Technicain

Toothio
Baltimore, MD
09.2023 - Current
  • Prepared patients for dental procedures and treatments, ensuring comfort and readiness.
  • Organized and prepared dental instruments and materials, streamlining treatment delivery.
  • Managed patient scheduling and maintained accurate records, optimizing appointment flow.
  • Supported front office staff by facilitating patient intake and verifying insurance information.

Inside Sales Representative

Allstate Corp
Baltimore, Maryland
09.2022 - 09.2023
  • Engaged customers through phone calls to identify insurance needs.
  • Provided customers with product information, pricing and availability.
  • Scheduled follow-up appointments to ensure ongoing customer satisfaction.

Customer Service Representative

Internal Revenue Service, IRS
Baltimore, Maryland
09.2021 - 09.2022
  • Provided accurate information on IRS policies and regulations to customers.
  • Processed incoming calls, addressing concerns and resolving issues efficiently.
  • Assisted taxpayers with inquiries regarding tax forms and filing procedures.

Education

Dental Assistant - Dental Assistant/ Radiation Technician

Fortis Institute
Baltimore, MD
02-2017

Insurance And Risk Management

Enterprise School of Insurance
Glen Burnie, MD
08-2010

High School Diploma -

Paul Laurence Dunbar High School
Baltimore, MD

Skills

  • insurance policy knowledge
  • claims processing
  • customer account management
  • insurance sales techniques
  • client relationship building
  • Clinical preparation
  • Patient scheduling
  • Insurance verification

Certification

  • Life, Health, Property, and Casualty License

Timeline

Dental Radiation Technicain

Toothio
09.2023 - Current

Inside Sales Representative

Allstate Corp
09.2022 - 09.2023

Customer Service Representative

Internal Revenue Service, IRS
09.2021 - 09.2022

Dental Assistant - Dental Assistant/ Radiation Technician

Fortis Institute

Insurance And Risk Management

Enterprise School of Insurance

High School Diploma -

Paul Laurence Dunbar High School
LARRNELL LANCASTER