Customer-oriented professional skilled in insurance policy knowledge, claims processing, and client relationship building. Committed to enhancing patient care and satisfaction through effective communication and diligent account management.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Dental Radiation Technicain
Toothio
Baltimore, MD
09.2023 - Current
Prepared patients for dental procedures and treatments, ensuring comfort and readiness.
Organized and prepared dental instruments and materials, streamlining treatment delivery.
Managed patient scheduling and maintained accurate records, optimizing appointment flow.
Supported front office staff by facilitating patient intake and verifying insurance information.
Inside Sales Representative
Allstate Corp
Baltimore, Maryland
09.2022 - 09.2023
Engaged customers through phone calls to identify insurance needs.
Provided customers with product information, pricing and availability.
Scheduled follow-up appointments to ensure ongoing customer satisfaction.
Customer Service Representative
Internal Revenue Service, IRS
Baltimore, Maryland
09.2021 - 09.2022
Provided accurate information on IRS policies and regulations to customers.
Processed incoming calls, addressing concerns and resolving issues efficiently.
Assisted taxpayers with inquiries regarding tax forms and filing procedures.
Client Success Advisor/Support Specialist at Lightwell Insurance Advisors of ColoradoClient Success Advisor/Support Specialist at Lightwell Insurance Advisors of Colorado