Larry Anderson

Universal Agent -Responsible for providing support to our highest level corporate/residential customers. Acts as a single point of contact for the customer, taking ownership of all interactions cross-functionally through to completion. Establishes and maintains positive, productive and trusting relationships with customers to foster long-term loyalty and complete satisfaction.

Team Lead/Floor Support-Fosters a positive team environment that enables employees to
maximize performance, progress their careers and become a promoter and advocate of the company

Monitors performance levels and team member activities, administers all company policies; takes appropriate action as necessary supporting an employee and customer-centric organization• Served as point of contact for calls that required supervisory level mitigation.

• Analyzed confidential information, prepared reports, agendas and general correspondence.

• Lead supervision for new hires and/or floor support.

• Coordinated with supervisors to establish goals and performance metrics for new hires.