Larry Baker
Fountain Inn
Summary
Dedicated Tool Rental Associate with proven dependability and technical aptitude, enhancing customer satisfaction through expert guidance and support. Committed to safety procedures and effective training of new associates.
Overview
59
59
years of professional experience
Work History
Tool Rental Associate
Home Depot
Simpsonville, SC
01.2016 - 11.2025
- Assisted customers in selecting appropriate rental tools based on project requirements.
- Maintained tool inventory accuracy through regular audits and inspections.
- Trained new associates on tool operation, safety protocols, and customer service standards.
- Processed rental transactions efficiently using point-of-sale systems.
- Monitored equipment performance and coordinated repairs to minimize downtime.
- Developed and implemented improved workflow procedures for tool returns and inspections.
- Enhanced customer satisfaction by providing expert advice on tool usage and maintenance.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Assisted customers with troubleshooting tool issues, offering expert guidance and support.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Participated in ongoing training programs to further develop technical skills as well as product knowledge base within the industry.
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Regularly updated knowledge of industry trends, staying current on new tools and technologies available for rent.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
- Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
- Collaborated with team members to optimize workflow and strengthen communication channels within the store.
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
- Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
- Supplied information about rental items to inform customers of tool availability and operation.
- Streamlined tool rental processes for improved efficiency and faster customer service.
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Contributed to company sales goals by upselling related products and services when appropriate.
- Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Coordinated delivery schedules for larger equipment rentals, maximizing convenience for clients while optimizing staff resources.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Used POS system to compute and receive payments for rentals.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Collected rent and security deposits to provide timely payments to property owners.
- Placed sales calls and handled sales for incoming customer calls.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Executed sales and marketing initiatives to increase revenue for company.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Owner/Operator Technician
Larry's Small Engine Repair
Cody, WY
01.1987 - 11.2015
- Managed daily operations of small engine repair shop to ensure efficient service delivery.
- Oversaw inventory control and procurement processes for parts and supplies to optimize stock levels.
- Trained and mentored staff in repair techniques and customer service best practices for improved performance.
- Implemented effective troubleshooting protocols to enhance diagnostic accuracy and reduce turnaround time.
Police Officer
Phoenix Arizona
Phoenix, AZ
10.1966 - 05.1980
- Conducted thorough investigations of accidents, crimes, and incidents.
- Collaborated with community members to build trust and improve relations.
- Mentored junior officers, sharing knowledge on protocols and procedures.
Education
High School Diploma -
Sheridan High School
Sheridan, WYSkills
- Dependability
- Safety procedures
- Product demonstration
- Technical aptitude
Timeline
Tool Rental Associate
Home Depot
01.2016 - 11.2025
Owner/Operator Technician
Larry's Small Engine Repair
01.1987 - 11.2015
Police Officer
Phoenix Arizona
10.1966 - 05.1980
High School Diploma -
Sheridan High School