Microsoft Office
Larry Balogh
Cleveland,OH
Summary
Proven leader in customer service and sales, excelling in team training and development at The Home Depot and Herff Jones Education Division. Achieved Hall of Fame status in Sales role by growing business 10% annually, demonstrating exceptional account management and customer relations skills. Expert in order management, with a track record of fostering relationships and driving results.
Overview
32
32
years of professional experience
Work History
Customer Service Lead
The Home Depot
11.2021 - Current
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Consultant
Self-Employed
01.2014 - 11.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest product and service innovations and technological advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
National Sales Training Manager
Herff Jones Education Division
01.2006 - 01.2014
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Developed and designed blended learning training aids to enhance and simplify training processes.
- Responsible for running sales conferences including logistics and sales meeting sessions.
Sales Representative
Herff Jones Education Division
01.1993 - 01.2006
- Called on administrators and teachers in the K-12 market of SE Virginia and grew existing base of business 10% each year on average.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed new business through referrals and prospecting by cold calls (in person, phone).
- Earned Hall of Fame status ($8 million+) sold in 10 years.
Education
Bachelor of Arts - American History
Harvard University
Cambridge, MA06.1987
Skills
- Customer service excellence
- Order Management
- Team training and development
- Status Updates
- Account Management
- Customer Relations
Software
CRM
Timeline
Customer Service Lead
The Home Depot
11.2021 - Current
Sales Consultant
Self-Employed
01.2014 - 11.2021
National Sales Training Manager
Herff Jones Education Division
01.2006 - 01.2014
Sales Representative
Herff Jones Education Division
01.1993 - 01.2006
Bachelor of Arts - American History
Harvard University
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