Larry Brandon
Jacksonville,FL
Summary
Results-oriented Assistant Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. I am a self-motivated individual with 15 plus years of management experience in a customer service/restaurant environment. I work great with a team or individually. My expertise includes managing a crew of 40 or more people.
Overview
12
12
years of professional experience
Work History
Sous Chef
Grand Williston Hotel And Conference Center
Williston, ND
09.2020 - 06.2023
- Supervised kitchen food preparation in demanding, high-volume environments.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Monitored food products, driving quality, freshness and integrity.
- Trained kitchen workers on culinary techniques.
First Assistant Manager
Mcdonalds, DC Lee Corporation
Jacksonville, FL
04.2011 - 05.2020
- Generated and distributed daily reports and order acknowledgments to appropriate personnel
- Responsible for assisting the restaurant manager in executing virtually all aspects of the restaurant operations, reinforcing the leadership behaviors and basic people standards necessary to gain commitment from crew and shift managers
- Recruiting, staffing, scheduling and retaining employees
- Managing critical standards for product quality, service speed, cleanliness and sanitation
- Controlling assigned profit and loss line items
- Ensuring that a respectful workplace exists in the restaurant.
General Manager
Sonic Drive
Jacksonville, FL
- Interviewed, hired and trained new quality customer service representatives
- Resolved customer questions, issues and complaints
- Carrying out the restaurant plan in order to meet established operating standards, sales and profits; also providing local store marketing, controlling labor, food cost.
Education
12.2008
02.2007
High School Diploma - Business
South Iredell High School
Statesville, NC06.1992
Skills
- Scheduling
- Deadline-oriented
- Training and development
- Skilled multi-tasker
- Truck ordering
- Inventory
- Talent development
- Management of remote employees
- Focused on customer satisfaction
- Team management
- Conflict resolution techniques
- Garnishing and Plating
- Line Inspections
Accomplishments
- Reduced staff turnover by 5% in one year by implementing several well-received team and morale- building programs
- Played an instrumental role in increasing customer satisfaction ratings index from 2% to 4% within 2 years as Customer Service Manager
- Safe Serv Certified
Additional Information
- I also have my own small business catering company
Timeline
Sous Chef
Grand Williston Hotel And Conference Center
09.2020 - 06.2023
First Assistant Manager
Mcdonalds, DC Lee Corporation
04.2011 - 05.2020
General Manager
Sonic Drive
High School Diploma - Business
South Iredell High School
Similar Profiles
Loic NEZERWA MANZILoic NEZERWA MANZI
Cook at grand villa casino hotel & conference centerCook at grand villa casino hotel & conference center
Yurii BorevychYurii Borevych
HOUSEKEEPING, HOUSEPERSON at Sun Peaks Grand Hotel & Conference CentreHOUSEKEEPING, HOUSEPERSON at Sun Peaks Grand Hotel & Conference Centre
Melissa María Vindas MonteroMelissa María Vindas Montero
Chef De Partie at Sun Peaks Grand Hotel & Conference CentreChef De Partie at Sun Peaks Grand Hotel & Conference Centre