Larry Brodeur
Chattanooga,TN
Summary
Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of all operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
8
8
years of professional experience
Work History
Floor Manager
Tailwind Concessions
01.2023 - Current
- Managed team of 4-10 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Lead Manager
The Ice Cream Show
01.2016 - 12.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Education
Associate of Science - Business Administration
Chattanooga State Community College
Chattanooga, TN12.2022
Skills
- Team Meetings
- Stock Management
- Operations Management
- Managing Operations and Efficiency
- Floor Management
- Policy Enforcement
- Customer Service Delivery
- Guest Satisfaction
- POS Systems
Photography
Photographic abilities range from real-estate to portrait photography. As well as the ability to work with editing software such as: Adobe Lightroom, and Adobe Photoshop.
Timeline
Floor Manager
Tailwind Concessions
01.2023 - Current
Shift Lead Manager
The Ice Cream Show
01.2016 - 12.2022
Associate of Science - Business Administration
Chattanooga State Community College
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