Summary
Overview
Work History
Education
Skills
Timeline
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Larry Bruce

Jacksonville,FL

Summary

Dynamic and results-oriented professional with extensive experience in customer service, notably at FedEx, where I excelled in language translation and issue resolution. Demonstrated proficiency in retail sales and a steadfast commitment to service excellence. Skilled in leading teams to achieve and maintain high standards, showcasing exceptional communication abilities and a customer-first approach.

Overview

11
11
years of professional experience

Work History

Customer Service

FedEx
08.2023 - 09.2024
  • Provided language translation services for customer service inquiries.
  • Resolved issues and maintained customer service standards.
  • Displayed exceptional customer service and communication skills.
  • Led cashiers and associates in providing thoughtful customer service.

Customer Service Representative

Daily's
01.2014 - 10.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Andrew Jackson
Jacksonville, FL
06-2007

Skills

  • Customer service excellence
  • Excellent customer service
  • Reliable customer service
  • Adherence to high customer service standards
  • Retail sales customer service

Inbound customer service

Timeline

Customer Service

FedEx
08.2023 - 09.2024

Customer Service Representative

Daily's
01.2014 - 10.2022

GED -

Andrew Jackson

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Larry Bruce