Larry Cox, Jr
29595 Dutchman's Lane Unit 906,MD
Summary
Adept Master Technician with a proven track record at PepBoys, enhancing vehicle performance and shop productivity through expert diagnostics and adaptive problem-solving. Mentored junior technicians, significantly improving skillsets and customer satisfaction. Demonstrates strong communication and in-depth mechanical knowledge, driving continuous improvement and fostering client trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Master Technician
PepBoys
2021 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on various vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Auto Service Technician
PepBoys
2017 - 2021
- Conducted comprehensive inspections on vehicles to identify potential problems, ensuring optimal performance and safety.
- Established rapport with clients through clear communication about required repairs or maintenance needs, fostering trust in the technician-client relationship.
- Reduced wait times for customers by quickly identifying automotive issues and implementing appropriate solutions.
- Utilized advanced diagnostic tools accurately to pinpoint vehicle malfunctions swiftly, reducing downtime for clients.
- Maintained a clean and organized workspace, ensuring a safe environment for both technicians and customers.
- Achieved consistent positive feedback from clients due to outstanding workmanship and attention to detail.
- Collaborated with team members to complete complex repairs, resulting in improved vehicle performance.
- Demonstrated proficiency in a wide range of auto service techniques, from brake repairs to engine overhauls, showcasing versatility and adaptability within the profession.
- Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
Auto Service Technician
PepBoys
1995 - 2017
- Participated in ongoing training programs to stay current with industry best practices, enhancing overall service quality.
- Utilized advanced diagnostic tools accurately to pinpoint vehicle malfunctions swiftly, reducing downtime for clients.
- Conducted comprehensive inspections on vehicles to identify potential problems, ensuring optimal performance and safety.
- Demonstrated proficiency in a wide range of auto service techniques, from brake repairs to engine overhauls, showcasing versatility and adaptability within the profession.
Logistics Team Member
Target
2021 - Current
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Coordinated with team leaders to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
Logistics Team Member
Target
2016 - 2021
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with team leaders to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
Logistics Team Member
Target
2009 - 2013
- Coordinated with team leaders to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
Collections Agent
Comcast
2018 - 2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
St. James Catholic High School
1987
Skills
- Strong Communication Skills
- Adaptive Problem Solving
- Hydraulic Systems Knowledge
- Expert Diagnostics
- Strong Work Ethic
- Customer Service
- Troubleshooting skills
- Work Planning and Prioritization
- In-Depth Mechanical Knowledge
- Training and Mentoring Experience
- Continuous Improvement Mindset
Certification
Certifications:
A/C Certified R12 and R134
ASE Certifications:
Brakes, A/C, Electrical, Suspensions, Exhaust
Pennsylvania State Inspection and Emissions Certified
Timeline
Master Technician
PepBoys
2021 - Current
Auto Service Technician
PepBoys
2017 - 2021
Auto Service Technician
PepBoys
1995 - 2017
Logistics Team Member
Target
2021 - Current
Logistics Team Member
Target
2016 - 2021
Logistics Team Member
Target
2009 - 2013
Collections Agent
Comcast
2018 - 2019
High School Diploma -
St. James Catholic High School
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