Larry D. Jackson
Netrix LLC
Lithonia,Ga.
1
Certification
23
years of professional experience
A highly talented and accomplished IT professional with extensive skills and experience with Phones, Computers and Network Support operations.
Work History
IT/Support Analyst
8 Months- Provided Network, Mobile and Desktop support.
- Utilizing tools to access multiple Active Directory domains.
- Resolved ticketed issues via Service Now database.
- Troubleshoot, then repair or replace Desktop, Laptops and mobile phones.
Mobile/Desktop Support Technician
3 Months- Responsible for installing Maas360 then configured and asset Mobile phones
- Samsung Galaxy Tablets, Samsung Note 3, Note 4, also S4, S5, and S6 phones.
- Iphone 5S, 6, and 6plus.
- Also wiped and re-imaged laptops and desktop computers.
Information Technology Contractor Help Desk
2 Years- Provide technical support for Store Operator and employees
- Includes Web and Business Apps. MSO 2013 Suite, MS Outlook, Assist employees with installing web-based apps., on Androids and Iphones.
- Hardware support for CFA pc, POS server, MICR and 3rd party printers.
- Diagnose and troubleshoot employee’s IBM/Mac based PC’s and laptops.
- Diagnose and troubleshoot Point-of-Sale registers and peripherals.
- Point of Contact for Store Outages; then to troubleshoot power systems.
- Assist units with setup of new wifi based IPOS IPads and Applications.
Technical Support Analyst
1 Year 8 Months- Provided support for Agent and staff members
- Troubleshooting hardware: laptops, desktops, printers, scanners, cameras
- Troubleshooting software: Microsoft Office 2010, Quicken, Adobe, Snagit
- Troubleshoot VPN setup and connectivity issues
- Troubleshooting AS/400 & web based proprietary software.
- Updating group policy, unlock /reset accounts
- Dispatching parts & vendors
Microsoft Office Application Support
4 Months- Provided support with migration of SF employees from MSO 2007 to MSO. 2010.
- Troubleshoot WINXP, WIN7 OS error messages.
- Duties included troubleshooting failed upgrades.
- Re-installed damaged or missing apps as needed.
- Utilize HP Service Manager to open and close tickets.
Desk Top Support Supervisor
2 Years- Managed a Desktop Support group for 200 networked computer users.
- Including 1000 remote users across several states.
Senior Level 2 Technical Support Analyst
4 Years- Troubleshoot and resolve hw/sw, issues on Corporate desktops/laptops
- Resolve internet connectivity, including wireless router issues.
- Re-image refurbished stock to replace defective pc’s as required.
- Lead support team in recent migration from Lotus Notes to Outlook 2007.
Education
Associates Diploma - Electrical, Electronics And Communications Engineering
High School Diploma
Skills
Expertise in resolving technical issues in multi-vendor
multi-operating system environment.
Adept at installing software applications
operating systems
anti-virus programs
and security software.
In-depth knowledge of repairing and assembling pc’s.
Conversion of graphics files to various formats.
Operating Systems: Windows 98
ME
NT4.0
2000
XP
Vista
WIN7
WIN8. Unix HPUX 8.0
Applications: MS Office 2003
2007
2010
and 2013. Visio
MS Project
Outlook/Exchange 2000
2007.
Active Directory
Lotus Notes
Norton
McAfee
Kaspersky
Team Viewer
Landsk
NetSupport
Cisco VPN
Ghost
Acronis
Frontange Heat
I-Heat
ITSM(Qcare)
Medaquist DEP (Document Enterprise Platform
DocQscribe
and DocQManage.
Certification
- Attained A+ certification in April of 2000. (Comp TIA ID No: COMP10233693)
- Verification No: ea8dt6187.
References:
References will be furnished immediately upon request.
Employment History
- Hi-Speed DSL Installer, Ridge Comm, Central & North Tennessee, 07/02 to 07/04
- CDMA Test Technician, Ajilon Communications, LLC. Atlanta, Ga. 03/02 to 06/02
- Telecom Engineer, Nortel Networks, St. Laurent. Canada. 05/80 to 05/01
Timeline
IT/Support Analyst
Netrix LLC
10.2025 - 06.2026Read More
Mobile/Desktop Support Technician
Ricoh
07.2015 - 10.2015Read More
Information Technology Contractor Help Desk
Chick-fil-a
03.2013 - 03.2015Read More
Technical Support Analyst
Statefarm
07.2011 - 03.2013Read More
Microsoft Office Application Support
Statefarm
03.2011 - 07.2011Read More
Desk Top Support Supervisor
Medaquist, Inc.
01.2008 - 01.2010Read More
Senior Level 2 Technical Support Analyst
Medaquist, Inc.
01.2004 - 01.2008Read More
DeVry Institute of Technology
Associates Diploma from Electrical, Electronics And Communications Engineering
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Lower Richland High School
High School Diploma
Read More