Larry Francis
McDonough,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
ACS- Ticketing
Delta Airlines Global Services
Atlanta, GA
06.2022 - Current
- Greets customers to guide and assist them with baggage and ticketing and baggage process.
- Ensures compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
- Assists with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Issues refunds or credits when appropriate due to flight cancellations or delays.
- Resolves customer complaints by providing prompt and courteous service.
ACS- Ramp/Baggage Transfer
Delta Air Lines, Inc
Atlanta, GA
03.2000 - 06.2022
- Safely operated various type of equipment equipment such as forklifts, belt loaders and container loaders.
- Supervised work area and several INTL' piers, ensuring bags are loaded on time, communicating with the badge tower.
- Communicated with ground crew and tow person via headset radio to maintain loading and unloading safely and efficiently.
- Collaborated with airlines personnel regarding flight schedules, delays and cancellations.
- Loaded and unloaded all cargo,while assiting crew and travelers with bags for 5-6 flights daily.
Education
Carencro High School
Lafayette, LA05-1991
Skills
- Elite customer service
- Well-developed interpersonal skills
- Effective Communication
- Interdepartmental Collaboration
- Handling Complaints
- Time Management
Timeline
ACS- Ticketing
Delta Airlines Global Services
06.2022 - Current
ACS- Ramp/Baggage Transfer
Delta Air Lines, Inc
03.2000 - 06.2022
Carencro High School
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