Larry Gonzalez
Hemet,CA
Summary
Dynamic Project Manager with a proven track record at Boys and Girls Club of the Colorado River, adept in project planning and client relations. Spearheaded multiple high-stakes projects, ensuring timely, budget-compliant delivery and fostering strong customer loyalty through exceptional service. Excelled in enhancing team collaboration and achieving a significant increase in community participation in recreational programs.
Overview
23
23
years of professional experience
Work History
Project Manager
Boys and Girls Club of the Colorado River
04.2020 - 06.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated material procurement and required services for projects within budget requirements.
Recreation Coordinator
City of Bullhead
05.2018 - 01.2022
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Increased community participation in recreational programs by developing and implementing engaging activities.
- Oversaw court reservation procedures to increase efficiency and improve customer service.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Helped staff customize plans for specific groups based on age or ability level.
- Coordinated supply orders, storage and distribution for program.
- Checked inventory to make sure all necessary supplies and materials were available for recreational activities.
- Maintained safe and clean facilities at all times, conducting regular inspections and addressing any issues promptly.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Managed the Pickleball , Clinic of Pickleball, Tournaments schedule , etc.
Customer Service Sales Specialist
Frito-Lay
01.1999 - 09.2012
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Developed strong client relationships for increased loyalty and repeat business.
- Improved team performance with ongoing training, coaching, and feedback sessions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Arts - Arts, Humanities And Social Sciences
Cypress College
Cypress, CA07.1995
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Customer Relations
Additional Information
I retired in 2012, Collecting retirement from:
CalSters
UFCW
Pepsico
Languages
Spanish
Full Professional
Timeline
Project Manager
Boys and Girls Club of the Colorado River
04.2020 - 06.2022
Recreation Coordinator
City of Bullhead
05.2018 - 01.2022
Customer Service Sales Specialist
Frito-Lay
01.1999 - 09.2012
Bachelor of Arts - Arts, Humanities And Social Sciences
Cypress College
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