Larry Gonzalez
Hemet,CA
Summary
Dynamic Project Manager with a proven track record at Boys and Girls Club of the Colorado River, adept in project planning and client relations. Spearheaded multiple high-stakes projects, ensuring timely, budget-compliant delivery and fostering strong customer loyalty through exceptional service. Excelled in enhancing team collaboration and achieving a significant increase in community participation in recreational programs.
Overview
23
23
years of professional experience
Work History
Project Manager
Boys and Girls Club of the Colorado River
2250 Highland Rd, Bullhead City AZ
04.2020 - 06.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated material procurement and required services for projects within budget requirements.
Recreation Coordinator
City of Bullhead
2285 Trane Road, Bullhead City AZ
05.2018 - 01.2022
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Increased community participation in recreational programs by developing and implementing engaging activities.
- Oversaw court reservation procedures to increase efficiency and improve customer service.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Helped staff customize plans for specific groups based on age or ability level.
- Coordinated supply orders, storage and distribution for program.
- Checked inventory to make sure all necessary supplies and materials were available for recreational activities.
- Maintained safe and clean facilities at all times, conducting regular inspections and addressing any issues promptly.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Managed the Pickleball , Clinic of Pickleball, Tournaments schedule , etc.
Customer Service Sales Specialist
Frito-Lay
16701 Trojan Way, La Mirada CA
01.1999 - 09.2012
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Developed strong client relationships for increased loyalty and repeat business.
- Improved team performance with ongoing training, coaching, and feedback sessions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Arts - Arts, Humanities And Social Sciences
Cypress College
Cypress, CA07.1995
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Customer Relations
Additional Information
I retired in 2012, Collecting retirement from:
CalSters
UFCW
Pepsico
Languages
Spanish
Full Professional
Timeline
Project Manager
Boys and Girls Club of the Colorado River
04.2020 - 06.2022
Recreation Coordinator
City of Bullhead
05.2018 - 01.2022
Customer Service Sales Specialist
Frito-Lay
01.1999 - 09.2012
Bachelor of Arts - Arts, Humanities And Social Sciences
Cypress College