Del Guerra

Facilitating Meetings: Lead daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies, ensuring that teams remain focused, productive, and aligned with project objectives.

Coaching Product Owners: Provide expert guidance to Product Owners on building and maintaining product roadmaps, ensuring that strategic goals are translated into actionable, prioritized backlogs.

Value Stream Optimization: Help teams develop and refine value streams that deliver against product owner roadmaps, ensuring that the flow of work is efficient and continually improved.

Program Support: Collaborate closely with Program Managers to align on the program vision, ensuring that deliverables and reporting requirements are met. Support the overall program by ensuring that project timelines are adhered to and any impediments are promptly addressed.

Agile & ITIL Coaching: Provide coaching on Agile methodologies, ITIL processes, and product management best practices, fostering a culture of continuous improvement and learning within the organization.

Jira Mastery: Work as Junior Jira Architect with Solution Architect to leverage Jira to streamline project management processes that connect to programs and portfolios, remove impediments, and drive organizational change, ensuring that all teams have the tools and methods needed to succeed. Support initiatives of becoming an Enterprise solution

• Responsibilities Develop and implement agile processes and practices within the organization.
• Facilitate meetings, workshops and other activities to promote collaboration and continuous improvement within the organization.
• Provide guidance, advice and mentorship to teams and individuals on agile principles, processes and practices.
• Help teams enhance their self-organizing and self-managing capabilities.
• Coach teams on how to effectively use agile tools and techniques.
• Monitor and measure team performance and provide feedback.
• Help teams identify and remove impediments.
  Facilitate retrospectives and help teams identify areas for improvement.
• Encourage and support adoption of agile principles and practices.
• Promote a culture of continuous improvement, experimentation and innovation.

• Developed DevMom program from ground up, laying out framework, defining roles of project manager, UI/UX and developer in a team setting.
• Delivered technical Roadmap presentations to prospects, presented benefits , value of products/service, risk assessments and timelines.
• Spearheaded the DevMom program, developing project frameworks and defining roles.
• Managed project budgets and timelines, aligning with customer IT challenges and requirements.
• Mentored women in Software Development Life Cycle using Agile methodologies.
• Teach and mentor women on the Software Development Life Cycle, using Agile methodologies while implementing Scrum

• Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
• Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
• Led syllabus preparation based on detailed breakdowns of technical concepts.
• Planned and documented programs of study meeting individual needs and abilities of students.
• Taught an introduction to CCS, HTML, Javascript, problem solving, Git, Project Management and be able to deploy static websites on either AWS or GCP to show students how websites work

• Used online conferencing tools such as Zoom and Google meet to conduct training and learning sessions in remote environments.
• Orchestrated smooth and efficient program development by collaborating cross-functionally between student and instructor.
• Tutored and mentored students on basic html, css ,basic javascript , Software Development Lifecycle , Project Management and B2B Sales.
• Meet with Co- founders on a weekly basis to assess progress with cohort students, teachers, speakers and
  make adjustments.

• On-boarded, manage and support customers through the lifecycle of the customers journey within the companies Early Access Program
• Perform follow-up calls and other regular communication with the customers to ensure their needs are being meet and progressing towards customer projects
• Provide basic technical assistance with company products, digestible explanations, host webinars, distribute newsletter content and preemptively spot opportunities to help customers
• Manage technical resources that are given to customers
• Determined customer needs and developed program initiatives according to preferences.
• Developed proposals and operational plans within assigned area.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.

• Networked among local business and community organizations to develop leads and generate business.
• Maintained extensive knowledge of company products, FDA regulations and services to provide top-notch expertise to customers.
• Develop new business opportunities with existing accounts by engaging and learning about the client business models, products and testing constraints.
• Achieved 30% increase of sales for 3rd party clients 2018. Double the number of customers from 2017- 2018 (went from 20 customers to 55) Doubled the number of accounts opened from 2017 to 2018
• Developed client onboarding process & customer journey mapping with Client Service & Partner Rep
• Trained Client Service Reps on conflict resolution with customer complaints

• Represent company as primary point-of-contact , manage and support multiple B2B customer accounts.
• Advocated customer needs and communicated expectations and deadlines to Production Team
• Collaborated with purchasing and Master Scheduler on meeting ship target dates, resolve conflict of dates
• Managed customers product from order to production to shipping
• Generate various sales report to Chief marketing officer and Supervisor
• Research Nutrition Market (trends, new products, find potential new customers, cold call)
• Demonstrate product knowledge, supply chain knowledge, cGMP and FDA regulation.
• Cultivate and sustain long-term customer relationships.
• Used ERP/ CRM to maintain detailed contact logs, account records, sales, Product BOM.

• Participated in leadership meetings and evaluations; provided feedback and conducted meetings officers.
• Planned monthly workouts and reported individual progress.
• Assisted with planning and coordinating recruitment activities.
• Maintained, upheld, and instilled U.S. Army values.