Larry Hobbs
Houston,TX
Summary
Top-performing flight attendant with 21 years' track record of providing exceptional services to passengers. Committed to the safety and comfort of guests. Competent at providing leadership by responding to a variety of emergency and non-emergency situations in addition to being a friendly and empathetic professional who works well with other cabin crew members in a spirited-team environment.
Overview
32
32
years of professional experience
Work History
Hospitality Manager
Evergreen Home Health/Wyatt Ranches of Texas LLC
03.2021 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- .Incorporated sustainable practices into daily operations, contributing towards reduced environmental impact over time.
- Greeted guests upon arrival and offered assistance.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Flight Attendant
Express Jet Airlines
01.1999 - 03.2021
- Manage cabin during all phases of flight for travel throughout the United States, Canada, Mexico and the Bahamas,South and Central America.
- Ensure safety of passengers during routine and emergency situations
- Serve as primary point of contact with cockpit crew regarding passengers, aircraft, and cargo
- Provide exceptional customer serve and communications to passengers to ensure comfortable and safe travel experience
- Maintains knowledge of airline regulations, safety practices and procedures.
Supervisor
Keith & Sons Landscaping
01.1993 - 01.1999
- Planned, scheduled and assigned employees' jobs that entailed, managed and oversaw general grounds' care (both private gardens and industrial landscapes)
- Installed and designed estate layouts
- Purchased and distributed materials and equipment for grounds' maintenance work
- Interviewed, hired and performed personnel functions as they related to large staff of employees.
Education
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLSkills
- Pre Flight Checks
- Customer Service
- Equipment Handling
- Inventory Management
- Special Needs Assistance
- Cabin Security
- Emergency Response
- Safety Equipment
- Computer Literacy
Additional
Big Brothers Big Sisters, Various local Food Banks, Homeless Shelters in the Atlanta region, Habitat for Humanity, True
Timeline
Hospitality Manager
Evergreen Home Health/Wyatt Ranches of Texas LLC
03.2021 - Current
Flight Attendant
Express Jet Airlines
01.1999 - 03.2021
Supervisor
Keith & Sons Landscaping
01.1993 - 01.1999
Palm Beach Atlantic University - West Palm Beach
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