Victor Rivera
NEWYORK,NY
Summary
Floor-Hospitality Manager with experience directing high-volume dining rooms, reservations, and service teams in New York hospitality settings. Manages reservation software, guest feedback, and floor execution to protect seating flow, sales, and service standards. Brings DOH compliance in food protection credentials and TIPS certification in alcohol consumption awareness to busy bar and restaurant operations.
Overview
2
2
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Hospitality Manager
Sotto 13
West Village, New York
03.2023 - 03.2026
- Managed 50-180 reservations per shift while balancing table flow, wait times, and guest seating priorities.
- Oversaw service team execution to maintain steps of service, upselling standards, and consistent floor coverage.
- Monitored guest feedback and adjusted service protocols to strengthen responsiveness across the dining room.
- Supported Spanish and German-speaking guests with clear communication and smooth reservation handling.
Service Manager
Juliette
Williamsburg, Brooklyn
09.2022 - 01.2023
- Handled numerous guest interactions per shift while maintaining attentive service and smooth floor coverage.
- Led pre-shift meetings to align the team on priorities, pacing, and sales targets.
- Coached staff on sales techniques to strengthen upselling and support revenue goals.
- Maintained DOH compliance standards across daily service operations and staff practices.
- Built guest relationships in a Parisian-style restaurant setting through warm, attentive service.
- Supported communication with Spanish and German-speaking guests to improve comfort and service quality.
Floor Manager
Hudson and Co
Jersey City, NJ
09.2021 - 08.2022
- Improved steps of service and hospitality execution by coaching staff to deliver consistent guest experiences.
- Trained and motivated team members to raise service standards and strengthen floor performance.
- Delegated general upkeep tasks to keep the dining room organized, clean, and ready for service.
- Resolved guest concerns with calm, professional communication to protect service quality during busy shifts.
- Supported multilingual guest interactions in Spanish and German when needed during floor service.
Floor Manager
230 FIFTH Rooftop
New York, NY
05.2021 - 09.2021
- Supervised service staff across the floor, reinforcing service standards and keeping execution aligned during intense seating demand.
- Coordinated reservations and seating assignments to balance guest flow and reduce pressure on the service team.
- Led pre-shift meetings to align staff on guest relations, conflict resolution, and sales techniques before service began.
Unemployed-Covid Shutdown
DOL
New York, NY
01.2020 - 05.2021
- Due to State ordered restaurant shutdown resulting from PANDEMIC
Food & Beverage Floor Manager
The Roxy Hotel
Tribeca, New York
05.2018 - 10.2019
- Led pre-shift meetings to align staff on service flow, guest priorities, and table coverage.
- Supervised service team execution while maintaining station cleanliness and DOH compliance across floor operations.
- Resolved guest concerns quickly to support customer service recovery and preserve professional service during peak periods.
Skills
Spanish
German
Guest relations
Staff training
Sales techniques
Banquet operations
Conflict resolution
Reservation management
Team supervision
Pre-shift meetings
DOH compliance
Service standards
Cash handling
Health and safety compliance
Customer service recovery
Certification
TIPS Certified, Alcohol Consumption Awareness
Languages
Spanish - A1 - Elementary
German - A1 - Elementary
Timeline
Hospitality Manager
Sotto 13
03.2023 - 03.2026
Service Manager
Juliette
09.2022 - 01.2023
Floor Manager
Hudson and Co
09.2021 - 08.2022
Floor Manager
230 FIFTH Rooftop
05.2021 - 09.2021
Unemployed-Covid Shutdown
DOL
01.2020 - 05.2021
Food & Beverage Floor Manager
The Roxy Hotel
05.2018 - 10.2019