Larry Horton

• Monitored Cinas and Opsgenie nationwide network performance to detect potential issues or outages and take corrective action.
• Open trouble tickets with providers, LECs and escalate ticket every hour until resolution.
• Conducted test and turn-up and loopback testing of DS3, T1, NNI (IMT), SS7, and ISDN circuits with providers and LECs.
• Led conference calls to coordinate troubleshooting and new service activations with remote carrier testers,
  dispatched field technicians, and facilitated synchronized troubleshooting and testing across multiple sites.

Peerless Network Datacenter/Collocation Primary Support Engineer - 840 S. Canal Street Chicago (ORD30)
▪ Managed troubleshooting of Peerless Network equipment, data center operations, and colocation customer
network hardware.
▪ Calibration of VeEx test set for circuit testing/turn-up and troubleshooting of 1G/10G/100G circuits for
collocation customer Google at the ORD30 location.
▪ Performed fiber light level measurements using a fiber meter, recording results in Salesforce and JIRA to
troubleshoot network outages, LOS, and degraded circuits affecting active traffic. Install/replace physical

fiber cross connects and install equipment as needed.

• Responsible for the day-to-day operations, test and turn- up of Voice/Data products. SIP, VOIP, Ethernet-EOF-EOC, Broadsoft IP PBX Hosted, MPLS, TDM (PRI's, CASS, Analog)
  
• Efficient with the Nortel DMS , Metaswitch , Junpier/Adtrans routers , Turin , DMX, Sonus.
• Stronge telephony and IP/SIP/VOIP/IP PBX Hosted /Ethernet knowledge.
• Trouble-shoot issues pertaining to voice and intergrated data/voice services and products.
• Familiar with various SIP servers , Nexpoint, Sonus and Acme.
• Worked with vendors to turn-up various PBX systems to networks circuits.

• Ensure that trouble tickets are opened, prioritized, assigned and worked in a timely manner.
• Responsible for order management, test and turn up activities associated with Voice/Data products.
• Ensure customer satisfaction measures and service level objectives are met or exceeded for both internal and external customers.
• Responsible for day to day training and mentoring of Associate Network Service managers.

• Responsible for the day-to-day operations of the Nortel DMS/250 switch (SPM) Spectrum Peripheral Module and Tellabs 5500 an 1/0 Dac at (2) different central offices.
• Started central office from ground 0 to working operations.
• Build translations for SS7 circuits and cutover to different network.
• Keep outages to absolute minimun.
• Test and turn up 0C48 to DS0 circuits.
• Available to work and resolve issues 24x7, 365 days a year.
• Familiar with the (NGF) Next Generator Fiber cross connect frame.
• Coordinate all staff activities; assign tasks to technicians and track to successful completion.
• Ensure high quality and cost control while meeting deadlines and due dates.
• This pertains to not only daily circuit activity, but major project jobs as well.
• Ensure service objectives are being met.
• Generate operating information for timely and complete reporting to service departments and management.
• Submit weekly reports to manager.
• Ensure adequate site equipment spare inventories.
• Maintain hardware and database service information including facility assignments and configuration data.
• Track and resolve technical trouble tickets.
• Isolate and repair interruption or degradation affecting hardware or interconnecting facilities.
• Maintain a current call-out roster for switch site and submit to manager as directed.
• Represent the department by attendance and participation in meetings and conferences as required.
• This pertains to not only inter-departmental and intra-departmental but with other carriers and vendors as well.

• Independently oversee the operations of the Nortel DMS/250 switch and Tekelec STP in a central office.
• Started central office from ground 0 to working operations.
• Install and troubleshoot OC48 to DS0 level of fiber/electrical circuits within a timely fashion, while ensuring customer satisfaction.
• Build translations for SS7 and non-SS7 trunks;perform SS7 conversions.
• Maintain and repair Tellabs 5500 Tdax, Nortel D4 channel bank, Ditech Echo Cancellors and Routers, Teckelec STP(A-C LINKS).
• Perform DDM100 mux to Tdax circuit cutover.

• Responsible for the operations of the Siemen Strongberg-Carlson DS0 switch in a central office.
• Supervise technicians, administration and other office responsibilities.
• Install and troubleshoot DS3-DS0 circuits and mux equipment.
• Proficient with T-Berd 310/224 , Sunset T3/T1and Hewlett Packard Sonet test sets.

• Install and troubleshoot DS3-DS0 circuits within a timely fashion, while ensuring customer satisfaction.
• Work with Tellabs 1/0 and 5500 DAC.
• Perform various functions on the DMS/250 switch.
• Familiar with React 2001(test equipment).

• Perform job "in charge" which include supervision of field technicians, administration and other responsibilities.
• Perform a wide variety of hardware/software testing on the DMS/100 switch peripherals, networks and the supernode.
• Perform work on critical in-service equipment (i.e.
• extensions, BCS upgrades, 88k project, XPM project and Brisc upgrade) which all are high profile specials projects.
• Awarded certificate of excellence for outstanding commitment to service assurance and customer satisfaction in "0" service affecting field technicians caused outages.
• Northern Telecom Certificate of Completion Courses Taken (DMS Switch): Family Basic Installation, Hardware Testing, Operational Testing, Supernode Maintenance (CBT), Translations, (SPM)Spectrum Peripheral Module (Tekelec STP) and (ECI Tdax).