Larry Jordan
La Mesa,CA
Summary
A highly enthusiastic customer service representative with 7 years experience and 2 years experience in the medical field. I am motivated to learn and improve myself as both an employee and person. I believe my personality strengths will allow me to strive within any industry along with new skills and information taught and learned along the way. Looking to continue to grow and always willing learn new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ophthalmic Admin Assistant
UCSD Health
05.2023 - Current
- Use interpersonal skills, including tact, diplomacy and flexibility in order to deal effectively with medical and ancillary staff, patients and general public.
- Maintain composure and function efficiently under high volume, multiple demand work conditions.
- Use experience and knowledge of clinic's scope of services and triage guidelines in order to complete triage forms based on the patient's needs/problems and on the clinic's available medical staff.
- Knowledge about ophthalmic medications, surgical and office services. Knowledge of content and structure of medical records.
- Accurately complete invoices and ordering forms.
- Use of abbreviations of pharmaceuticals, most common dosage and proper spelling of the medications.
- Screen telephone calls and directing callers to appropriate resource or to physician or staff for further screening and disposition.
- maintain confidentiality and knowledge of UCSD policy and procedures regarding release of information.
- Use knowledge of computer operations with proven data entry skills.
- Maintain organized work area.
- knowledge of clinical systems - Epic Enterprise preferred.
- Schedule/Reschedule patient appointments
- Perform Visual Field test for patients.
- Document injection count for records.
- Escort patients to appropriate location for next appointment.
- Get patient prescription using refractor or lensometer.
- Dilate patients using the appropriate eye drops.
Talent Scout
Array Corporation
09.2022 - Current
- Contact applicants via phone, email, and text about a job opportunity they applied to.
- Provide applicants with a pre-screening for desired job.
- Data entry of applicant pre-screening and resume information using Microsoft Excel,Word and Google docs.
- Coordinate with recruiters about candidate eligibility and pre-screening performance.
- Trained new Talent Scouts on how to conduct pre-screenings, use company systems (RingCentral,Planner, Excel, Outlook), and plan their day via Microsoft Teams.
- Coordinate with marketing team about job descriptions to develop more traffic in applicant flow for available positions.
- Create Excel sheets for new job postings to prepare for providing applicants with pre-screenings about desired job.
- Sourcing for new applicants using Indeed,ZipRecruiter and Linked In to access resumes and cover letters.
Car Buyer
CarVio
03.2022 - 07.2022
- Contact customers via text/call/email to assist them with selling their vehicles by collecting information(car, year, condition, location) about their vehicle.
- Guide customers through the car selling process using multiple Customer Relationship Management systems(Aloware, Hubspot, And Slack).
- Negotiate with customers on their asking price by comparing market price in their area with the condition of their vehicle.
- Help customers find the best price for their vehicle along with providing amazing customer service.
- Resolve any issues that arise during the vehicle pick up process by contacting car branch locations via phone.
- Remain on task and composed in high intensity sales work environment resolving any work related issues.
DUG
THE VONS COMPANIES INC
03.2020 - 06.2020
- Check store inventory for availability by checking store isles, inventory storage, and ordering new supplies if necessary.
- Package customer groceries and prepare for pick up.
- Communicate with customers about any complications with inventory of desired product and provide a solution on availability and quality of product.
- Scan the items customer ordered using company scanner that has information on availability of inventory and customer order.
- Check for customer identification (ID), transaction information when they receive their orders.
- Complete order in a timely manner by planning the most efficient plan before proceeding with order.
Prep/Detail
Construction, Crownco
08.2018 - 01.2020
- Prep/Detail in new construction.
- Setting tasks for trades( painters, drywall, flooring, electrician) in the new home to making sure everyone is working on the correct duties.
- Doing anything in the house that needs to be done before house viewing(painting, drywall, electrical, flooring and cleaning).
- The first point of contact for the superintendent when information on the progress of the home is needed.
- Create checklists and roadmaps of uncompleted/completed tasks.
- Lead new home buyer walk throughs (explain the process and answer any questions or concerns about deadlines and products in person inside the home).
- Met deadlines(the date the home owners will move in) in the fast work environment by completing work with efficiency by staying on top of what my team was completing and directing them in the correct area.
Design Coordinator/Prep
Dream Beach Wedding
02.2018 - 01.2020
- Prep the checklists (location, products, music, and attendees) for each wedding.
- Prepare the company vehicle with the required materials(Rings, company products, supplies, schedule) that the employees running the wedding will need for their set up.
- Drive to the wedding sites and set up weddings to run the ceremony.
- Run the sound system during the ceremony using the requested speakers, music, speakers and microphone.
- Take apart the set up(canopy, chairs, decorations, clean up)and place back into van after ceremony is finished.
Customer Service
Naval Commissary
10.2013 - 10.2016
- Guide customers to designated sections around the store by depending on which product is needed.
- Helped customers understand the area different departments of the store (Meat, customer service, cashier, etc.
- Went the extra mile and helped customers outside the designated work area to further satisfaction by taking the groceries and packing them in their vehicles efficiently while continuing to provide customer service.
- Positive customer reviews among regular and new customers.
- Helped new cashiers with questions from customers on locations of items within the store.
- Very appreciated and respected by managers and bosses by showing my drive to make the customer experience positive.
- Assist cashiers with loading customer groceries.
Education
College - Pharmacy Technician
Pima Medical Institute
780 Bay Blvd, Chula Vista, CA, 919102021
Psychology
San Diego Mesa College
7250 Mesa College Drive, San Diego, CA, 921112018
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CA2014
Skills
- Active listening skills energetic work attitude
- Seasoned in conflict resolution sharp problem
- Can handle a fast work environment that requires detail oriented performance
- Demonstrated excellent interpersonal skills, including tact, diplomacy and flexibility
- Ability to set priorities, maintain composure and function efficiently under high volume multiple demand work conditions
- Knowledge of how to accurately complete invoices and ordering forms
- Knowledge using Microsoft Excel, Word, PowerPoint
- Demonstrated experience in screening telephone calls and directing callers to appropriate resource
- Proven ability to maintain confidentiality and knowledge of company policies
- Demonstrated knowledge of computer operations with proven data entry skills
- Demonstrated experience at maintaining an organized work area
Certification
Life Insurance March 2022 to May 2023 Licensed to Sell Life Insurance in CA.
Timeline
Ophthalmic Admin Assistant
UCSD Health
05.2023 - Current
Talent Scout
Array Corporation
09.2022 - Current
Car Buyer
CarVio
03.2022 - 07.2022
DUG
THE VONS COMPANIES INC
03.2020 - 06.2020
Prep/Detail
Construction, Crownco
08.2018 - 01.2020
Design Coordinator/Prep
Dream Beach Wedding
02.2018 - 01.2020
Customer Service
Naval Commissary
10.2013 - 10.2016
College - Pharmacy Technician
Pima Medical Institute
Psychology
San Diego Mesa College
High School Diploma -
Mar Vista Senior High School