Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Certification
Work Preference
Quote
Software
Timeline
BusinessDevelopmentManager
Larry Kirkland

Larry Kirkland

Casselberry,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience
1
1
Language

Work History

Patient Care Advocate

Acreedo
Orlando, FL
11.2023 - 03.2024
  • Successfully collaborated with healthcare providers through inbound/outbound calls to achieve optimal outcomes and ensure patient safety.
  • Monitored patient status changes and promptly reported concerns to primary care team.
  • Educated patients on preventive health measures and lifestyle changes to minimize the risk of serious illnesses.
  • Collaborated with physicians and specialists to manage medication schedules for optimal patient care.
  • Informed clients about the healthcare options available through public programs like Medicaid and Medicare.
  • Determined eligibility of referrals from primary care providers for specialty consultations or procedures, following established criteria.
  • Assisted individuals in gaining a clear understanding of their care, coverage, and financial responsibilities and rights.
  • Documented patient activities and problems with coverage, ensuring accurate records.

Financial Customer Service Representative

Goldman Sachs
Lake Mary, FL
09.2021 - 08.2023
  • Provided customer assistance for inquiries and resolution of financial issues.
  • Managed and resolved customer complaints promptly, following specified organizational guidelines.
  • Entered customer account information into the system through data entry.
  • Ensured prompt escalation of suspected fraud cases based on defined protocols.
  • Handled customer inquiries via phone, resolving account issues effectively.
  • Demonstrated expertise in providing detailed explanations of products, services, and account updates.

Technical Support Representative

Apple Inc.
Orlando, FL
07.2019 - 03.2021
  • Assisted customers via phone, email, and chat support.
  • Troubleshot customer inquiries regarding software and hardware issues.
  • Resolved escalated customer service issues promptly.
  • Aided customers with the setup of new hardware and software applications.
  • Utilized remote access tools for troubleshooting and resolving customer system issues remotely.
  • Served as the go-to contact for incoming technical support inquiries via calls and chats.

Education

MBA - Entertainment Business

Full Sail University
Winter Park, FL
12.2021

Bachelor of Science - Live Event Production

Full Sail University
Winter Park, FL
12-2016

Associate of Science - Recording Arts Technology

Full Sail University
Winter Park, FL
12-2014

High School Diploma -

New Media Technology CHS
Philadelphia, PA
06-2011

Skills

  • De-Escalation Techniques
  • Call Documentation
  • Account Management
  • Needs Assessment
  • Call Center Operations
  • Inbound and Outbound Calling
  • Claims Processing
  • Customer Service
  • Adaptable
  • Problem Solver
  • Data Entry
  • Live Chat Messaging
  • Calm and Professional Under Pressure
  • Computer Skills
  • Regulatory Compliance
  • Credit card payment processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
  • Developed improved tracking and assessment system to increase patient care standards.
  • Increased departmental transparency and opened up communication channels to improve team collaboration.

Certification

  • Certified [Recording Engineer], [2016]

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Paid time offCareer advancementWork-life balancePaid sick leaveHealthcare benefitsFlexible work hoursWork from home option401k matchCompany CultureStock Options / Equity / Profit Sharing

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Pro Tools

Logic Studio

Adobe

Final Cut

Microsoft Excel

Photoshop

Timeline

Patient Care Advocate

Acreedo
11.2023 - 03.2024

Financial Customer Service Representative

Goldman Sachs
09.2021 - 08.2023

Technical Support Representative

Apple Inc.
07.2019 - 03.2021

MBA - Entertainment Business

Full Sail University

Bachelor of Science - Live Event Production

Full Sail University

Associate of Science - Recording Arts Technology

Full Sail University

High School Diploma -

New Media Technology CHS

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Larry Kirkland