Summary
Overview
Work History
Skills
Timeline
Generic

Larry LeBlanc

Desert Hot Springs,CA

Summary

I have over 20 years experience in managing customer service. I have also managed from 20 employees to over 200 while working emergency outages at souther California Edison. I am able to respond to customer through any means of communication in today’s environment. I’ve managed over 20 teams and was recognized as top performer year after year.

Overview

30
30
years of professional experience

Work History

Caregiver

Barbara inc
Ontario, California
02.2016 - 10.2022
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

• Recording and administering medications. Testing INR, Glucose for evaluating next medical step

• Testing blood pressure, checking heart rate and oxygen levels

  • Monitored vital signs including blood pressure, temperature and pulse rate.

Supervisor 4

Southern California Edison
Ontario, California
09.1992 - 09.2014
  • Directed and supervised team of 25 employees in daily operations.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

• Supervised operations for outages due to wind, rain, snow, earthquakes etc. maintained outage alert notifications as well as managed time keeping breaks and food for employees.

Skills

  • Compassionate client care
  • Mobility Assistance
  • Meal Preparation
  • ADL Assistance
  • Able to take raw data and turn into action plan
  • Motivate team to achieve desired goals
  • Develop and reward team members to achieve employee satisfaction
  • Responded to escalated customer calls via chat, facebook, telephone and in writing, while maintaining a win/win situation
  • Behavioral Management

Timeline

Caregiver

Barbara inc
02.2016 - 10.2022

Supervisor 4

Southern California Edison
09.1992 - 09.2014
Larry LeBlanc