LARRY L. KEEN

• Guided clients through reverse mortgage options, ensuring understanding of eligibility and benefits.
• Maintained an up-to-date knowledge of industry regulations and guidelines, ensuring compliance throughout all transactions.
• Streamlined the loan application process for clients, ensuring timely approvals and efficient closings.
• Processed loan applications and monitored progress from start to finish.

• Assisted clients in understanding reverse mortgage options, enabling them to make informed decisions regarding their home equity.
• Streamlined the loan application process for clients, ensuring timely approvals and efficient closings.
• Reason for leaving- owner retired

• Worked Phoenix Call center - Originated Reverse Mortgage loans - ALL states
• (Federal Chartered Bank)
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Reason for Leaving- Phoenix Office Closed

Processed loan applications and monitored progress from start to finish.

• Explained very technical financial information to applicants in easy to understand language.
• Assisted customers with completing loan applications and other paperwork.
• Reason for Leaving-Phoenix Office Closed

• Evaluated loan requests and documents to verify accuracy and completeness.
• Assessed loan portfolios for compliance with underwriting policies.
• Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
• Submitted loan applications to underwriter for verification and recommendations.

• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Contributed to event marketing, sales and brand promotion.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Reason for Leaving- Closed Office in 2008
• Mentored junior account executives, fostering professional development and knowledge sharing.

• Supervised operations of more than 75 high producing accounts through Colorado, New Mexico and Wyoming.
• Contributed to team objectives in fast-paced environment.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met existing customers to review current services and expand sales opportunities.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Initiated strategy to drive company growth and increase market share and profitability.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Reason for leaving -Sold Avalanche Financial, Inc. June 2002

• Oversaw all aspects of business. In span of 10 years took Air Gourmet from a “start up” to the #1 corporate jet caterer in US -
• Established foundational processes for business operations.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• (Sold business - 8/1997)

• Managed day-to-day business operations.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Interacted well with customers to build connections and nurture relationships.
• Generated revenues yearly and effectively capitalized on industry growth.
• Recorded major artists; Tom Petty, Bruce Hornsby, Don Henley, Motley Crue and Fleetwood Mac