Senior Scrum Master/Program Manager/Agile Coach Active DoD Secret Clearance Need Scrum Master Architect! Detailed-oriented Can-Do Professional Hands-on Senior Scrum Master & Program Manager with a reputation for exceeding project goals by delivering phenomenal products to customers while promoting a team-producing environment, staying abreast of current trends, and influencing customers.
Took over a hardcore Waterfall team and began implementing an Agile mindset among team members.
Implemented the RTE concepts and started a Community of Properties to maintain statuses and quality.
Facilitated three DCMA Agile Scrum teams to complete high-quality products at significantly lower costs.
Demonstrated ability to motivate, organize, lead, and coach Scrum/Kanban teams across multiple international geographical locations, with a track record of directing complex projects while delivering on time, under budget, and above expectations.
Excelled at turning individuals into teams that work efficiently and exceed expectations. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented engineer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Technology-inclined professional that possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Technical Support Representative with gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
• As Senior Scrum Master for a software development division, handling five Scrum Teams through all ceremonies. Soon to be six.
• They are transitioning from hardcore Waterfall development into a combination of Agile, Scrum, and Scaled Agile Framework SAFe (Quarterly IP Planning). This combination best fits their organization for their type of development. For the software group to make this comprehensive transition into Agile, I have had to act as their Agile Coach to guide them in the proper direction.
• Creating a new Agile Training program for the Navy that encompasses Agile concepts and philosophies.
• As Senior Scrum Master for a software development group, handling five Scrum Teams through all ceremonies. Soon to be six. The software group is transitioning from hardcore Waterfall development into a combination of Agile, Scrum, and Scaled Agile Framework SAFe (Quarterly IP Planning). This combination best fits their organization for their type of development. For the group to make this comprehensive transition into Agile, I had to act as their Agile Coach to guide them in the proper direction.