Operations-focused professional with a background in logistics coordination, route service, and inventory control. Brings strong time management, team leadership, and customer service skills to order fulfillment, stock planning, and delivery support in busy, service-driven environments.
Work History
Cashier/Customer Service
10 Months
Krispy Kreme | Jacksonville, Florida | 12.2025 - Current
Delivered friendly service to Krispy Kreme guests at counter and drive-thru, enhancing customer satisfaction.
Processed register sales and accepted customer payments accurately.
Prepared doughnuts and beverages according to customer requests, ensuring quality and freshness.
Maintained cleanliness and organization of service counters and lobby areas, contributing to a positive customer experience.
Customer Logistics Supervisor
11 Months
Krispy Kreme | Jacksonville | 09.2024 - 08.2025
Cultivated positive team environment, enhancing collaboration and boosting morale among logistics staff, which contributed to improved team cohesion. Streamlined order processing workflows, resulting in faster dispatch times and increased customer satisfaction. Analyzed inventory trends to optimize stock levels, ensuring product availability and minimizing waste.
Coordinated delivery schedules for Krispy Kreme stores, ensuring timely arrivals at multiple customer locations.
Oversaw inventory levels of fresh products for bakery distribution, ensuring availability across channels.
Facilitated communication with carriers to ensure timely shipments of doughnuts and received updates on delivery status.
Route Service Representative
4 Years 5 Months
Krispy Kreme | Jacksonville | 03.2021 - 08.2025
Delivered Krispy Kreme products to various retail locations along designated routes.
Loaded and secured doughnuts, mix, and supplies into delivery vehicle for daily routes.
Cross-checked invoices and route sheets with customer orders for accuracy.
Provided customer service while managing delivery schedules, ensuring timely product distribution and contributing to customer satisfaction. Collaborated with warehouse teams to streamline inventory management, improving stock accuracy and order fulfillment efficiency.
Order Filler
1 Month
Amazon | Jacksonville | 01.2021 - 02.2021
Executed precise order filling to enhance customer satisfaction through efficient processing and rapid turnaround times. Maintained accurate inventory records to ensure product availability and significantly minimize stock discrepancies.
Selected items for customer orders using handheld scanners in Amazon fulfillment center. using handheld scanners in Amazon fulfillment center.
Organized and packed merchandise into boxes for efficient shipping. into boxes and prepared shipments for delivery.
Sorted packages by destination on conveyor lines for efficient processing. by destination on conveyor lines and staging areas.
Customer Service Representative
4 Months
Circle K | Jacksonville | 08.2020 - 12.2020
Delivered exceptional customer service, resulting in increased customer satisfaction and repeat business. Resolved customer inquiries efficiently, improving service speed and creating a more positive shopping experience.
Welcomed customers at the entrance to create a friendly shopping atmosphere. and resolved questions using Circle K service standards
Processed cash, card, and mobile payments through point-of-sale registers
Balanced register drawers and handled daily cash reconciliation tasks
Independent Contractor
9 Years 2 Months
ZTrip | Jacksonville | 09.2011 - 11.2020
Delivered outstanding customer service as Independent Contractor, fostering client satisfaction. Coordinated scheduling with multiple stakeholders, optimizing operational flow and minimizing customer wait times.
Executed dispatch assignments for zTrip, managing passenger pickups and drop-offs efficiently.
Tracked ride requests on zTrip, promptly accepting trips via mobile app.
Navigated city routes using GPS and local street knowledge.
Education
High School Diploma
Dinwiddie Co High School | Dinwiddie, VA | 01-2005