Larry Milliken
Charlotte,NC
Summary
Seeking an IT position using previous education, certification and practice in computer service, network administration, and client support. To utilize technical troubleshooting, computer maintenance, computer systems deployment, computer management, project management and training. Adapt at problem solving and multi-tasking during fast-paced and stressful situations. Demonstrate strong analytical, critical thinking skills, reliable and adapts quickly and easily. Fast learner, hard worker, a team player and works well independently with little or no supervision. Always eager to learn new technology and methodologies.
Overview
18
18
years of professional experience
Work History
Data Migration Consultant
Syniti
02.2021 - 07.2022
- Demonstrated strong understanding of Syniti’s Data Migration / Data Governance methodology
- Demonstrated strong proficiency in Syniti’s tools, working to prescribed development standards
- Good understanding of business processes for assigned functional area
- Demonstrated strong knowledge of underlying technical data structures and definitions of assigned functional process area
- Developed data migration / governance rules in Syniti’s tools as per supplied specification
- Contributed to integrated data migration design for assigned process area through data analysis, reporting and collaboration with on-site BOA and client colleagues
- Designed, created and executed reports in alignment to project deliverables
- Created and maintained data load programs
- Maintained related documentation
- Execution of end-to-end data loads and reconciliations
- Supported and mentored junior colleagues
Network Admin
Compass Group North America, Inc
11.2019 - 07.2020
- Responsible for the ongoing configuration and support of the organization’s network infrastructure that powers the wired, wireless, and VoIP needs of the main campus and over 20 extension sites
- Administering, configuring, and maintaining enterprise level networks to support data communications for over 10,000 employees
- Managed LAN and WLAN network infrastructure to achieve target uptime and reliability of 99.99%
- Monitored, analyzed, and shaped LAN and Wireless enterprise level network traffic
- Monitored security threats and deployed appropriate security measures in accordance with company’s Infrastructure & Operations (I&O) change management process
- Developed and maintained network documentation in accordance with company’s I&O standards
- Provided level 1 technical support for enterprise systems
- Software/Environments: MySQL, Cisco UCCX, BMC Remedy Ticketing System, Windows, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS OneNote, Active Directory, Adobe Acrobat, Google Chrome, Internet Explorer, Putty, Cisco AnyConnect VPN, Sharepoint
Senior IT Support Specialist
Compass Group North America, Inc
07.2005 - 11.2019
- Desktop hardware and application support for internal users
- Resolving hardware and software issues
- Technical and end user application support for external customers using applications and services as required
- Developing the ability to problem solve quickly and efficiently
- Managing the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection, etc
- Standardizing the configuration for all hardware and software for end user devices
- Strictly following the defined SOP of trouble ticketing, ticket escalation and notification
- Onsite support in our corporate headquarters for executive management and senior management
- Ability to handle a fast pace environment, multi-tasking, and task switching between multiple priorities
- Performing as Dispatcher, answering initial call, triaging the issue and assigning priority and resources
- Coordinating resources to solve problems
- Participating in on-boarding and training of new IT Support Specialists as requested
- Represents IT department during orientation for newly hired corporate associates
Events & Promotions Coordinator
DJ Deuce Mills’ Events
01.2007 - Current
- DJ/MC for all events, shows, company events, parties and weddings for parties of 10-1000 guests
- Engineering set up of all sound, audio and visual equipment, maintenance and operation of sound systems in venues
- Provide an elevated customer experience
- Inform and educate customers about sales and promotions in an engaging manner
- Continuously improving sales abilities and product knowledge
- Create and maintain high energy in the events by reading the crowds and Emceeing
- Recommend and help customers select and plan events and services based upon their needs
- Ability to handle a fast pace environment while managing a highly stressful environment
- Perform accounting duties and documenting large sums of money for deposit and paying expenses
- Creating and maintaining a fun environment for all the special events
- Increase business of public clients dramatically through networking, internet advertising and repeat business
- Hobbies/Interests Build, repair, and troubleshoot computer systems to enhance speed, efficiency and reliability of operation
- Perform system installations, upgrades, system disassembly, hardware configuration, software installation, and virus prevention
- Perform security scans to recognize and deal with faults.
Education
Bachelor of Science - Computer Science (Engineering
North Carolina State University
Raleigh, NC2011
Skills
- Windows XP, 7, 81 & 10, Java, C, Networking, Security, HTML, SQL, Project Management, VoIP, Hardware Repair, Software Engineering and Software Distribution
- Software/Environments: BMC Remedy Ticketing System, Windows, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS OneNote, Active Directory, Adobe Acrobat, Google Chrome, Internet Explorer, PC Anywhere, Cisco AnyConnect VPN, Sharepoint
- Microsoft Word, Excel, PowerPoint, Outlook, SQL, OneNote, Android Support, Active Directory, Adobe Acrobat, Google Chrome and Internet Explorer, BMC Remedy Ticketing System
- Helpdesk Call Support
- Hardware Replacement
- User Experience
- File Management Software
- Disk Space Management
Timeline
Data Migration Consultant
Syniti
02.2021 - 07.2022
Network Admin
Compass Group North America, Inc
11.2019 - 07.2020
Events & Promotions Coordinator
DJ Deuce Mills’ Events
01.2007 - Current
Senior IT Support Specialist
Compass Group North America, Inc
07.2005 - 11.2019
Bachelor of Science - Computer Science (Engineering
North Carolina State University
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