- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Reading
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Larry Morris
Dallas
Summary
Experienced with client relationship management, policy sales, and regulatory compliance. Utilizes analytical skills to assess risk and tailor insurance solutions. Track record of enhancing client satisfaction through effective communication and service.
Overview
17
17
years of professional experience
Work History
Licensed Insurance Producer
GEICO, Government Employees Insurance
03.2025 - Current
- Developed customized insurance solutions to meet diverse client needs.
- Educated clients on policy options and coverage details for informed decision-making.
- Established long-term client relationships through exceptional service and follow-up support.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
Senior Customer Service Representative
OptumRx
Overland Park
01.2023 - 03.2025
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Technical Support Specialist
Telvista
Dallas, TX
02.2018 - 12.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Resolved 40-60 technical support inquiries per day.
Merchandise Pickup Supervisor
Great Outdoors
Farmers Branch, TX
01.2013 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mortgage Specialist
Bank of America
Addison, TX
12.2009 - 04.2013
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
Education
Some College (No Degree) - No Degree
Trinity Valley Community College
Athens, TXSkills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Account management
- Order fulfillment
- Conflict management
- Insurance sales expertise
- Client relationship management
- Client service
- Insurance product expertise
Interests
Timeline
Licensed Insurance Producer
GEICO, Government Employees Insurance
03.2025 - Current
Senior Customer Service Representative
OptumRx
01.2023 - 03.2025
Technical Support Specialist
Telvista
02.2018 - 12.2022
Merchandise Pickup Supervisor
Great Outdoors
01.2013 - 01.2018
Mortgage Specialist
Bank of America
12.2009 - 04.2013
Some College (No Degree) - No Degree
Trinity Valley Community College