Larry Newby

• Installed and maintained outside plant infrastructure for reliable service delivery.
• Conducted routine inspections of fiber optic and copper networks for optimal performance.
• Collaborated with team members to troubleshoot network issues promptly and efficiently.

• Troubleshot service issues using diagnostic tools and equipment testing procedures.
• Installed and repaired telecommunications equipment for residential and business customers.
• Collaborated with team members to complete service calls efficiently and effectively.

• Answer inbound call regarding orders for customers that have orders pending for technicians, Diagnostic resolve issues regarding long distance, I was also the Escalation and relieving Manager for long periods of time.
• Assisted customers with inquiries and service issues effectively.
• Processed billing and account changes accurately and efficiently.
• Educated customers on product features and service plans thoroughly.

• Assist in the training of officer Candidates
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Completed day-to-day duties accurately and efficiently.

• Trained and mentored staff to enhance customer service skills.
• Supervised daily operations to ensure efficient store management.
• Coordinated inventory management to maintain stock levels.

Performed hiring of employees, as well as handled all daily store duties including office work.