Larry J Norman
Miami,USA
Summary
Proven performer with a history of achieving and surpassing objectives in fast-paced industries. Combines analytical skills with hands-on execution to create impactful strategies that enhance overall business outcomes.
Overview
8
8
years of professional experience
Work History
Dispatcher
Allied Universal
Miami, FL
02.2024 - Current
- Monitored cameras across extensive areas to capture images and videos. Reported unwanted or suspicious activities to ensure safety and security. Developed and uploaded logs and tracker sheets using Microsoft Excel for accurate record-keeping. Assisted in training and developing operators to enhance team performance. Managed phone calls, directing them to appropriate parties or taking messages. Coordinated scheduling and updated calendar activities to maintain organization. Sent numerous emails daily to facilitate communication and information sharing.
Sales Representative
Revolusion
Miami, FL
08.2023 - 11.2023
- Serves Customers by selling products and meeting customers needs. Obtains orders, and establishes new accounts and existing accounts, planning and organizing daily work.
Customer Service
Inktel Contact Solutions Center
Miami, FL
11.2018 - 08.2021
- Enhanced operational efficiency by managing daily operations aimed at improving customer service and revenue.
- Provided tailored solutions through management of incoming calls across several franchises.
- Optimized call routing processes to ensure swift responses and appropriate departmental engagement.
- Conducted training sessions for new employees on established procedures and best practices in customer service.
- Collaborated with colleagues to identify opportunities for process improvements.
- Consistently exceeded performance metrics, earning accolades for superior customer service skills.
Navigation Specialist (Part-Time)
Family Business
Miami, FL
06.2017 - 06.2019
- Installed software to ensure optimal system performance. Configured computer workspaces for improved user efficiency. Resolved technical issues to minimize downtime and enhance functionality. Reset passwords and troubleshot access problems promptly.
Front Desk
Mimo Hotel
Miami, FL
08.2017 - 03.2018
- Maintained reception areas, greeted guests, and managed multi-line phone systems efficiently.
- Operated and maintained office equipment to ensure functionality.
- Demonstrated self-motivation and personal responsibility in all tasks.
- Adapted quickly to new situations while thriving in fast-paced environments.
- Exhibited strong verbal and written communication skills for optimal interactions.
Education
High School Diploma - undefined
Miami Edison Senior High School
Miami, FLNo Degree -
Asa College
Miami, FLSkills
- Leadership and Teamwork
- Microsoft Office Word (5 years)
- Microsoft PowerPoint (8 years)
- Critical thinking and problem solving
- Microsoft Excel (6 years)
- Ability to Multitask
- Fast Learner
- Computer Skills (Fluent)
- Customer Service (5 years)
- Microsoft Office (8 years)
- Security
- Administrative Assistant
- Communication Skills
- Sales (3 years)
- Environmental Work (2 years)
Accomplishments
- Awarded multiple bonuses for punctuality and outstanding attendance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Dispatcher
Allied Universal
02.2024 - Current
Sales Representative
Revolusion
08.2023 - 11.2023
Customer Service
Inktel Contact Solutions Center
11.2018 - 08.2021
Front Desk
Mimo Hotel
08.2017 - 03.2018
Navigation Specialist (Part-Time)
Family Business
06.2017 - 06.2019
High School Diploma - undefined
Miami Edison Senior High School
No Degree -
Asa College