Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Receiving Supervisor
Ubique Group
Ball Ground, GA
05.2022 - 01.2024
Provided training and guidance to new team members on proper procedures related to receiving activities.
Monitored and maintained accurate receiving records for all incoming shipments.
Maintained communication with other departments regarding status of incoming shipments.
Directed the daily operations of the receiving department, overseeing a staff of 23 employees.
Ensured compliance with company policies and safety regulations in the warehouse environment.
Ensured that all items received were accurately counted, weighed and inspected for quality.
Organized training for production staff to achieve performance objectives with quality instruction.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Department Supervisor
Home Depot
Canton, GA
02.2016 - 05.2022
Trained employees on new processes or procedures as needed.
Ensured compliance with all safety regulations across the department.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated tasks appropriate to individual employees to provide development opportunities.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Evaluated current systems and identified opportunities for streamlining processes.
Overnight Support Manager
Walmart
Canton, GA
02.2013 - 10.2015
Developed strategies to enhance the customer service experience during overnight hours.
Monitored customer service emails and responded to inquiries in a timely manner.
Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
Assisted in developing strategies to increase efficiency within the department.
Analyzed trends in customer complaints and provided solutions for improvement of services offered.
Investigated any reported violations of company policy or procedure by employees working the overnight shift.
Identified methods to help reduce shrink and integrated strategies into regular store procedures.
Checked inventory levels and placed merchandise orders for restocking purposes.
Provided coaching and mentoring opportunities for less experienced staff members.