Larry Pennica
Easley,South Carolina
Summary
A highly experienced and dedicated Store Manager with an excellent record of customer service and employee motivation. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. A natural relationship builder and driven individual with hard-working and dedicated mindset.
Overview
16
16
years of professional experience
Work History
Student Recruiter
Commercial Driving Academy
09.2023 - Current
- Enhanced the overall student recruitment process by implementing new strategies and improving communication with prospective students.
- Increased the overall number of enrolled students through targeted outreach efforts and personalized followups.
- Represented our institution at recruitment events to expand our reach in the community.
- Improved conversion rates of inquiries into applications by offering ongoing support throughout the decision-making process.
Sales Associate
The Tile Shop
07.2023 - 09.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Store Manager
The Tile Shop
08.2013 - 07.2023
- Maintained profitable store operations.
- Achieved year-over-year growth.
- Maintained positive business-to-business relationships with professional network to ensure repeat business
- Recruited, hired and trained successful sales and design team.
- Trained and tenured 5 store managers, 7 assistant managers, and 3 warehouse managers.
- Controlled operating expenses through P&L management.
- Ensured optimal inventory levels.
- Controlled shrink levels below company average.
- Maintained store appearance to the highest level.
- Oversaw all store marketing and planograms.
- Achieved standing company average order value.
- Coordinated training and goal setting for all staff.
- Coordinated with corporate team to ensure all facility permits and inspections were properly maintained.
Assistant Manager
The Tile Shop
08.2012 - 08.2013
- Maintained daily record of all transactions and generated reports for store manager.
- Assisted with recruitment and training of new staff.
- Reorganized the sales floor to meet company demands.
- Addressed customer inquiries and resolved customer service issues.
Sales Associate
The Tile Shop
03.2012 - 08.2012
- Highest selling Sales Associate month over month.
- Interfaced with customers to identify purchasing needs and direct them to appropriate products, recommended additional products or cost-effective alternatives.
- Managed and maintained displays as indicated by corporate planograms.
- Facilitated inventory and stock management; conducted routine cycle counts and inventory audits to assist store manager.
Business Owner/ Manager
Pennicas Pizza and Pasta
01.2008 - 01.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Connetquot High School
Bohemia, NY06.1995
Skills
- Business Generation
- Inventory Management
- Recruiting, Hiring, and Training
- Employee Development
- Vendor Negotiations
- Operational Improvements
- Proficient with SAP, Oracle, JD Edwards, MS Office including PowerPoint, Excel and Word
- High Multitasking Ability and Attention to Detail
- Excellent Presentation Skills, Building Relationships, Emphasizing Excellence, and Results Driven
References
Available upon request
Timeline
Student Recruiter
Commercial Driving Academy
09.2023 - Current
Sales Associate
The Tile Shop
07.2023 - 09.2023
Store Manager
The Tile Shop
08.2013 - 07.2023
Assistant Manager
The Tile Shop
08.2012 - 08.2013
Sales Associate
The Tile Shop
03.2012 - 08.2012
Business Owner/ Manager
Pennicas Pizza and Pasta
01.2008 - 01.2012
High School Diploma -
Connetquot High School
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