Summary
Overview
Work History
Education
Skills
Timeline
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LARRY SALEM

Summary

Dynamic restaurant professional with extensive experience at Carrabba's Restaurant, excelling in customer satisfaction and exceptional communication. Proven ability to enhance guest experiences through attentive service and effective complaint resolution. Skilled in order taking and organization, consistently contributing to team success and maintaining high standards of hygiene and food safety.

Overview

14
14
years of professional experience

Work History

Account Manager

Bizcare Benefits, LLC
10.2018 - 04.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Restaurant Server /Head Waiter

Carrabba's Restaurant
03.2012 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Restaurant Server /Assistant Restaurant Manager

Carrabba's Restaurant
10.2011 - 02.2012
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Education

Master of Science - Organizational Leadership

Nova Southeastern University
Davie, FL
05-2020

Bachelor of Arts - Liberal Arts

Birmingham-Southern College
Birmingham, AL
05-1995

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication

Timeline

Account Manager

Bizcare Benefits, LLC
10.2018 - 04.2025

Restaurant Server /Head Waiter

Carrabba's Restaurant
03.2012 - 10.2018

Restaurant Server /Assistant Restaurant Manager

Carrabba's Restaurant
10.2011 - 02.2012

Master of Science - Organizational Leadership

Nova Southeastern University

Bachelor of Arts - Liberal Arts

Birmingham-Southern College

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LARRY SALEM