Larry Sherwood
Sales/Customer Service
Little Rock,AR
Summary
Dynamic and results-driven professional with extensive experience at Dollar General Distribution Center as a Forklift Operator. Proven expertise in warehouse operations and inventory management, complemented by strong problem-solving and customer service skills. Recognized for enhancing operational efficiency and maintaining high safety standards while fostering positive team collaboration.
Overview
21
21
years of professional experience
Work History
Forklift Operator
Dollar General Distribution Center
09.2021 - 02.2022
- Operated forklifts to efficiently transport goods, ensuring adherence to safety standards.
- Conducted regular inspections on equipment to maintain operational reliability and safety.
- Collaborated with team members to streamline loading and unloading processes.
- Monitored inventory levels and reported discrepancies to improve stock accuracy.
- Maintained cleanliness in work areas to comply with safety regulations.
- Executed shipping coordination tasks by preparing pallets for outbound deliveries.
Customer Service Representative
Alorica
11.2020 - 01.2021
- Maintained service quality by adhering to company policies and best practices.
- Documented service issues and resolutions for future reference and training purposes.
- Handled multiple customer interactions simultaneously while maintaining a positive attitude.
- Prioritized customer requests effectively, ensuring prompt responses and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner/Operator
Sherwood Landscape
03.2009 - 08.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
Inside Sales Representative
Natchez Electric and Supply
01.2001 - 02.2009
- Developed tailored sales strategies to meet diverse customer needs and increase overall satisfaction.
- Conducted thorough assessments of customer requirements to recommend optimal product solutions.
- Collaborated with team members to streamline sales processes and enhance efficiency.
- Facilitated cross-functional meetings to ensure alignment on sales goals and customer feedback.
- Negotiated contracts with clients to secure favorable terms and strengthen relationships.
- Utilized product knowledge to educate clients about features, benefits, and applications.
Education
High School Diploma -
Deer Creek School
Arcola, MS05-1991
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Warehouse safety
- Material handling
- Problem-solving
- Inventory counts
- Warehouse management
- Order picking
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Product knowledge
- Paperwork processing
- Order processing
Timeline
Forklift Operator
Dollar General Distribution Center
09.2021 - 02.2022
Customer Service Representative
Alorica
11.2020 - 01.2021
Owner/Operator
Sherwood Landscape
03.2009 - 08.2018
Inside Sales Representative
Natchez Electric and Supply
01.2001 - 02.2009
High School Diploma -
Deer Creek School