Dedicated and hardworking young professional seeking to utilize my skills and experience in any capacity. Experienced in the fast food industry, protective services and emergency management.
Overview
13
13
years of professional experience
Work History
Linen Attendant
Orlando Regional Medical Center
Orlando, FL
08.2021 - Current
Collect soiled linens and clothing.
Delivers clean linen to user areas on established and changing par levels.
Uses hand held computer or manual system to credit and debit clean linen to user areas.
Weighs and records clean linen when delivered and soiled linen at pick up.
Member Service Representative
Planet Fitness
Orlando, FL
01.2019 - 08.2021
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted in maintaining accurate records by verifying and updating member account information.
Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport.
Kept areas such as restrooms and service equipment clean and neat.
Evaluated customer account information to assess current issues and determine potential solutions.
Processed customer payments quickly and returned exact change and receipts.
Security Guard
A&A Associates
Orlando, FL
01.2019 - 05.2019
Monitored and maintained control of crowds of over 20,000 people during professional basketball games and concerts.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Communicated with supervisors regarding any issues that occurred while on duty.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
FEMA Corps Member
AmeriCorps NCCC: Southern Region
Vicksburg, MS
02.2018 - 11.2018
Worked in the Joint Recovery Office in Puerto Rico
Worked with American Red Cross.
Worked disaster relief in Panama City with FEMA.
Worked and lived with an eight-person team providing public assistance and logistical and project management support.
Wrote weekly and monthly inspection reports.
Immediately reported fallen debris, accidents and other safety hazards.
Worked as Vehicle Safety Tool Coordinator.
Facilitated 18 emergency preparedness presentations and teaching 500+ students.
Provided administrative support to 13+ Federal Emergency Management Agency employees on a regular and recurring basis.
Effectively prioritized projects, collaborated on big projects, planned strategies to increase speed and efficiency of work and build healthy and trusting team relationships.
Organized parking for 190+ cars.
Loaded and unloaded 100 pounds of emergency equipment in 3 Emergency Response Vehicles.
Team Member
Chick-fil-A
Winter Springs, FL
10.2016 - 01.2018
Provided friendly and courteous service to all guests.
Carefully maintained sanitation, health and safety standards in all work areas.
Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Frequently washed and sanitized food areas and food preparation tools.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
Security Guard
Shady Grove Missionary Baptist Church
Detroit, Michigan
01.2012 - 07.2014
Checked and secured building entrances.
Greeted guests as they entered and left the property.
Patrolled buildings, facilities and perimeter areas to prevent damage to property.
Served as a general security presence and visible deterrent to crime.
Monitored a parking lot of 50+ cars.
Education
Some College (No Degree) - Business Management
Valencia College East Campus
Orlando, FL
Skills
Microsoft Office
Excellent communication
Quick learner
Heavy Lifting
Customer service
Stock Rotation
Awards
Congressional Award
Gold Presidential Volunteer Award
Additional Information
2008-2013 - Real Skills Program Sponsored by Coleman A. Young Foundation. A program mentoring middle and high school students.
2012 - Volunteer member of Detroit Grand Prix Association. Volunteered for AAU Junior Olympics. Coached freshman girls’ basketball.
2016-Current - Served as sound and lighting technician Liberty Baptist Church.
2018 - El Yunque, Puerto Rico - was clearing debris and repainting girls scout cabins and clearing the El Toro trail.
2018 - Eye of the Rain forest, Puerto Rico - debris removal, creating drainage pathways in the driveway.
Registered Nurse, Emergency Department at Orlando Health; Orlando Regional Medical CenterRegistered Nurse, Emergency Department at Orlando Health; Orlando Regional Medical Center
Registered Nurse–Medical PCU at Orlando Health Orlando Regional Medical CenterRegistered Nurse–Medical PCU at Orlando Health Orlando Regional Medical Center