Larry Smith
Badger Inc.
Valparaiso,IN
1
Certification
9
years of professional experience
Dedicated Branch Operations Manager with extensive experience in staff management, process improvement, and client relationship development. Known for fostering a positive work environment and implementing safety protocols, resulting in enhanced operational efficiency and client loyalty.
Work History
Branch Manager
11 Months- Manage daily branch operations for an industrial cleaning and environmental services company specializing in vacuum truck services, hydroblasting, high-pressure water cleaning, and industrial maintenance.
- Oversaw crews performing industrial cleaning projects at refineries, chemical plants, manufacturing facilities, steel mills, and various heavy industrial environments.
- Directed scheduling, dispatching, and utilization of vacuum trucks, hydroblasting equipment, and specialized cleaning equipment to ensure efficient project execution.
- Maintained compliance with OSHA regulations, plant safety requirements, environmental standards, and company policies while achieving an excellent safety record.
- Managed branch budgets, labor costs, equipment maintenance programs, and inventory to maximize profitability and operational efficiency.
Project Superintendent
1 Year 1 Month- Coordinated project schedules, ensuring alignment with maintenance objectives and timelines.
- Assisted in procurement of materials, enhancing resource availability for timely project execution.
- Monitored site safety protocols, contributing to a compliant and secure work environment.
- Implemented quality control measures, ensuring adherence to industry standards during maintenance operations.
- Maintained accurate documentation of project activities, supporting transparency and accountability in operations.
- Trained new team members on best practices and procedures, fostering a knowledgeable workforce.
- Conducted regular site inspections to assess progress, address issues, and maintain quality control throughout the project lifecycle.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Established transparent communication channels between stakeholders, ensuring timely updates on project progress and milestones achieved.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Developed detailed project scopes, schedules, budgets, and performance metrics to guide successful completion of assigned projects.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Fostered strong relationships with clients through excellent customer service skills and responsiveness during all phases of the construction process.
- Enhanced safety measures on job sites, resulting in fewer accidents and a safer work environment.
- Ensured compliance with industry regulations and standards for all completed projects.
- Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
- Led meetings with clients, consultants, contractors, vendors, and internal staff to facilitate smooth coordination of tasks across multiple disciplines.
- Recruited and oversaw personnel to achieve performance and quality targets.
Branch Operations Manager
6 Years 9 Months- Streamlined branch operations by implementing process improvements and standard operating procedures.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Monitored inventory levels, ensuring timely replenishment and reducing stock discrepancies.
- Developed training programs for staff, promoting skills development and operational excellence.
- Analyzed performance metrics, identifying areas for improvement and driving strategic initiatives.
- Established safety protocols, enhancing workplace safety compliance and reducing incidents.
- Coordinated with management to align branch objectives with organizational goals and strategies.
- Fostered positive client relationships, ensuring high satisfaction levels through effective service delivery.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Maintained friendly and professional customer interactions.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Complied with regulatory guidelines and requirements.
Education
- Agribusiness
High School Diploma
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Attention to detail
Excellent work ethic
Coaching and mentoring
Team supervision
Relationship building and management
Client relationship management
Operations management
Staff management
Employee development
Verbal/written communication
Staff training
Staff recruitment
Certification
- OSHA 30
- TWIC Card
- FIRST AID/AED/CPR
- FORKLIFT OPERATOR
- FMCSA MEDICAL EXAMINER CERTIFICATE
Timeline
Branch Manager
Badger Inc.
07.2025 - 06.2026Read More
Project Superintendent
Reactor Maintenance Specialist
05.2024 - 06.2025Read More
Branch Operations Manager
USA Debusk LLC.
08.2017 - 05.2024Read More
Murray State University
from Agribusiness
Read More
Ohio County High School
High School Diploma
Read More