Larry Stradley
Upland,CA
Summary
Results-driven Branch Manager with a proven track record in operational efficiency and customer satisfaction. Expertise in process improvement and staff development to drive branch success and foster client relationships.
Dynamic Branch Manager with proven expertise in operational excellence and customer service. Adept at strategic planning, staff training, and performance analysis, delivering measurable improvements in branch efficiency and client satisfaction.
Overview
23
23
years of professional experience
Work History
Branch Manager
Pirate Staffing
La Puente, CA
07.2011 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and promote professionalism.
- Developed strategic staffing plans to meet client demands while optimizing resource allocation.
- Managed client relationships, addressing concerns and fostering long-term partnerships for business growth.
- Analyzed branch performance metrics to identify trends, optimize workflows, and support decision-making.
- Maintained friendly and professional customer interactions.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Created daily sales routes surrounding existing clientele visits.
- Provided quality customer retention with jobsite evaluations, safety meetings and relationship building.
Senior Sales and Cleaning Technician
Stanley Steamer
Azusa, CA
03.2003 - 07.2011
- Operated advanced cleaning equipment to ensure high-quality results for residential and commercial clients.
- Trained new team members on safety protocols and effective cleaning techniques to maintain service standards.
- Conducted thorough inspections of cleaned areas, ensuring compliance with company quality assurance guidelines.
- Developed efficient cleaning schedules to optimize workflow and enhance customer satisfaction in service delivery.
- Facilitating training workshops.
- Built routes to maximise time efficiency for job size and location.
- Led initiatives focused on workplace safety, resulting in a significant reduction in incidents and improved team morale.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
High School Diploma -
Walnut Christian Chapel (Southlands Christian High School)
Walnut, CASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Pirate Staffing
07.2011 - Current
Senior Sales and Cleaning Technician
Stanley Steamer
03.2003 - 07.2011
High School Diploma -
Walnut Christian Chapel (Southlands Christian High School)