Larry Thorpe
High Point,NC
Summary
To secure a challenging and rewarding position where my skills and training can be utilized, with the potential for growth, advancement and increase responsibility. Technically-minded Internet Analyst with 3 years providing invaluable insights to online companies. Adept at leveraging statistical intelligence to produce actionable updates and impactful development roadmaps. Known for discovering and eliminating flaws hindering optimal website performance to enhance online traffic flow. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Internet Support Representative
Charter Communications, Time Warner Cable
02.2023 - Current
- Trained new support representatives in company policies and procedures, fostering a supportive work environment for team success.
- Provided exceptional customer service by maintaining a positive attitude and empathetic approach during all interactions.
- Maintained detailed records of customer interactions and resolutions within company databases for future reference and quality assurance purposes.
- Streamlined support processes for quicker issue resolution, improving overall customer experience.
- Managed high call volumes while maintaining a professional demeanor, ensuring all customers received timely assistance.
- Resolved technical issues through remote access, minimizing downtime for users experiencing difficulties.
- Facilitated seamless transitions from older technologies to updated systems by guiding customers through migration processes and addressing any concerns or difficulties.
Business Sales Executive
AT&T
01.2020 - 02.2023
- Calculated sales commission for sales team of [Number] representatives.
- Analyzed regional markets to identify untapped potential for growth, leading targeted expansion initiatives.
- Collaborated with marketing teams to develop targeted campaigns for specific industries and demographics.
- Established strong relationships with clients through effective communication and attentive customer service.
- Maintained extensive product knowledge, enabling successful upselling of additional products or services when appropriate.
- Increased sales revenue by developing and implementing strategic sales plans for key accounts.
- Reduced customer churn rate by proactively identifying potential issues and working collaboratively with clients to find mutually beneficial solutions.
- Developed partnership agreements with complementary businesses, creating referral networks for increased lead generation.
- Coordinated closely with internal departments such as finance, operations, and legal to ensure seamless execution of deals from start to finish.
- Streamlined the sales process by identifying inefficiencies and implementing solutions to save time and resources.
- Identified new business opportunities by researching market trends and competitor activity.
- Exceeded quarterly sales targets consistently, contributing to overall company growth and success.
- Managed a robust sales pipeline, prioritizing opportunities for maximum revenue generation and long-term success.
- Negotiated contracts with suppliers to ensure competitive pricing and favorable terms.
- Expanded client base by attending industry events, networking, and generating leads through cold calling efforts.
Warehouse Worker Supervisor
Walmart
01.2014 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 20-70 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
Education
No Degree - Network Plus And Security Plus
Medcert
North Carolina01.2024
Suitland High School
Forestville, Maryland01.2002
Skills
- Training and mentoring
- Help Desk Support
- Technical Troubleshooting
- Operating systems knowledge
- Cross-selling strategies
- Data entry proficiency
- Software Knowledge
- Networking understanding
- Internet connectivity expertise
- Customer Support Analysis
- Customer Service
- Territory Management
Personal Qualifications
- Some AUTOCAD
- Some MAYA
- Some Game Making Studio
- Carpentry course 1-5
- Type 40wpm
- Customer service
- Cashier
- Sales
References
References upon Request
Timeline
Internet Support Representative
Charter Communications, Time Warner Cable
02.2023 - Current
Business Sales Executive
AT&T
01.2020 - 02.2023
Warehouse Worker Supervisor
Walmart
01.2014 - 01.2020
No Degree - Network Plus And Security Plus
Medcert
Suitland High School
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