As a highly motivated, results-driven individual, I have a strong desire to exceed expectations and deliver the effort necessary to be successful as a member of Kestra Medical Technologies.
Overview
12
12
years of professional experience
Work History
Field Clinical Representative
Element Science
09.2022 - Current
Demonstrated products and specific features at customer locations and special events.
Enrolled and trained patients for IDE trial
Educated doctors and staff on the product through phone and in person training
Produced remarkable patient enrollment and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Traveled all over the country to clinical sites in order to enroll patients
On call multiple times a month to assist our patients and doctors
Managed inventory for myself and clinics
Apart of development of product improvements, CSM/ERP platforms, customer service enhancement, marketing, and planning go to market strategy.
Senior Remote Care Coordinatior
Geneva Health Solutions
07.2021 - 09.2022
As a Senior Remote Care Coordinator my responsibilities are to process reports at a high rate and with over 96% accuracy.
Mentor my team and train them to process reports properly and accurately per clinic guidelines.
Responsible for performing second reviews and audits on reports that must be escalated to the clinic for their immediate review.
I reconcile the MFG portals for all pacing companies, ensuring that they remain up to date and accurate.
Clean up reports in Geneva that are in preliminary status to keep each patients profile of reports up to date for the clinic.
Remote Care Coordinator II
Geneva Health Solutions
08.2020 - 07.2021
CRAT Certified
As an remote care coordinator, it is my responsibility to interpret the home monitor transmission for the patients pacemaker, ICD, CRT, or ILR device to determine the integrity and functionality of the device is in good standing.
I write the report for the physician explaining if there is any abnormality with leads or programming of the device, or if any arrhythmias have occurred.
Field Clinical Specialist
BIOTRONIK
06.2017 - 07.2020
As a Field Clinical Specialist I was responsible for finding new business opportunities within my region, help drive sales, and maintaining our current clients while providing exceptional service to not only the physicians but the patients as well.
Entertaining and educating clients about the products and different features that each product offered.
Staying current with new product, training, and credentialing that becomes available.
Maintaining inventory not only for my own personal bag, but for the bulk stock at certain accounts.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Contacted customers and prospects to generate new business to achieve company growth goals.
Researched potential clients and markets to prepare for appointments.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Clinical Specialist
Medtronic
01.2016 - 10.2016
As a clinical specialist I was responsible to help drive sales for pacemakers, implantable cardiac defibrillators, and cardiac resynchronization therapy devices while at the same time maintaining relationships and providing quality service for our physicians and patients.
Entertaining and educating clients about the products and different features that each product offered.
Staying current with training and credentialing for our different accounts.
Maintaining and updating inventory on a daily basis.
Being available at anytime during the day or at night and occasionally weekends if I was On Call.
Baseball Instructor
Dbat
05.2015 - 01.2016
As a baseball instructor, I provide clients with insight on how they can improve their skills in the game of baseball whether it is hitting, fielding, throwing, or catching.
Device Team
Arrhythmia Management
09.2015 - 10.2015
Being apart of the device team at Arrhythmia Management, we were in charge of performing device checks on in office patients, as well as the patients home transmissions, analyzing the device to make sure that it is working properly.
We would then consult with the doctor about our findings of the device and offer ways tweak the device in order to make the patients life run smoother and to make the battery last as long as possible.
eClinicalWorks was the software that was used to manage our patients for their home transmissions and the in office follow ups.
Assistant Baseball Coach
South Texas Heat Baseball Organization
09.2014 - 11.2014
Gave hitting, fielding, and pitching lessons.
Taught the team how to manage the mental aspects of baseball.
Taught the team how to take care of their bodies.
Prepared them for their future in baseball.
Part time store manager
Total Nutrition
05.2012 - 02.2013
Created diet plans specific to the customers’ goals.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Responsible for general maintenance of the store appearance.
Managed inventory control, cash control, and store opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Senior Capital Equipment Manager at Dutch Ophthalmic Research Center (A Zeiss Company)Senior Capital Equipment Manager at Dutch Ophthalmic Research Center (A Zeiss Company)