LARTHA STARKS
Rochester,NY
Summary
Customer service professional managing inbound and outbound calls for appointment scheduling and billing or account inquiries with accurate issue resolution. Uses Apollo, Oracle, and CRM tools to support service recovery and insurance verification. Delivers clear communication in fast-paced call center environments.
Overview
2027
2027
years of professional experience
Work History
COMPLEXCARE SOLUTIONS (REMOTE)
Bowie, Maryland
06.2019 - 07.2026
- Conducting outbound/inbound calls to health plan members to schedule in-home assessments by Nurse Practitioners or other clinical members with full details of the in-home assessment with positive attitude, building rapport
- Promote and sell benefits of in-home assessment
- Scheduling specialist for client's members in a physician's office or minute clinic
- Making 200 calls per day outbound and inbound calls
Customer Service Specialist
Maximus
Rochester, NY
08.2016 - 09.2018
- Managed daily inbound consumer calls to provide assistance
- Guided customers through application process for NYSTATE OF HEALTH Marketplace
- Updated customer account information regularly for precision and reliability
- Addressed customer complaints and routed them to relevant departments
SPECTRUM
Stamford, CT
- Help troubleshooting services issues and assisting with billing inquiries for Spectrum customers
- Effectively present Charter products and services
- Manage customer interactions professionally and effectively
- Taking 100 calls per day
- Charter Communications
Education
Medical billing and coding reimbursement
Bryant & Stratton College
Henrietta, NY10-2020
Medical Secretary Certificate -
SUNY Brockport@REOC
Rochester, NY04-1997
Licensed Practical Nurse -
Rochester School Of Practical Nursing
04-1994
Skills
- Benefits education
- Typing speed 45 wpm
- Microsoft Office proficiency
- Software knowledge: Apollo
- Oracle expertise
- Content management systems
- Medical terminology certification
- Customer service training
- Electronic medical records
- Appointment scheduling
- Health plan navigation
- Insurance verification
- CRM systems expertise
- Active listening skills
- Clear communication abilities
- Complaint resolution techniques
- Service recovery methods
- Call volume management strategies
- Spreadsheet proficiency
- Script adherence compliance
- Medical terminology
Timeline
COMPLEXCARE SOLUTIONS (REMOTE)
06.2019 - 07.2026
Customer Service Specialist
Maximus
08.2016 - 09.2018
SPECTRUM
Medical billing and coding reimbursement
Bryant & Stratton College
Medical Secretary Certificate -
SUNY Brockport@REOC
Licensed Practical Nurse -
Rochester School Of Practical Nursing