Larthun Mickles
Supply Chain Manager
Gaffney,USA
Summary
Results-oriented Logistics Manager with expertise in customer service and logistics management. Focused on implementing cost reduction strategies and enhancing operational performance while ensuring compliance with DOT regulations. Drives efficiency and quality assurance in fast-paced environments, contributing to team development and organizational success.
Overview
26
26
years of professional experience
Work History
Logistics Manager
SCM Protrans
Duncan, South Carolina
07.2024 - Current
- Logistics Plan Management: responsible for fully understanding the logistics plan for their customer. Gather, understand, and submit complete changes/adjustments to the plan.
- Identified international routes per supplier/customer and coordinated with transfer, US and MX brokers to ensure on-time crossings while notifying customers of any customs process deviations at the border.
- Responsible to arrange expedite shipment needs of the Customer and effectively communicate with ProTrans’ Expedite team.
- Managed unexpected customer requests to ensure timely service.
- Assist Customers plants with daily operational issue resolution.
- Communicate with TL carriers to confirm pickups and deliveries exceptions and perform check calls in ProTrans’ TMS System.
- Informed customer about exceptions in performance and delays.
- Work with ProTrans’ Account Receivable team to secure billing process on a timely manner.
Customer Logistics Manager
Ryder
02.2023 - 11.2023
- Customer service satisfaction and expectation management
Operations Supervisor
UPS Freight
Orlando, USA
08.2020 - 12.2022
- Managed customer service satisfaction and expectations to enhance client relations.
- Manage day-to-day planning and scheduling
- Monitored supply chain and managed logistics to ensure timely delivery and operational efficiency.
- Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Enhance operational performance and reduce labor expenses by developing and optimizing standard practices.
- Coordinate with operators to boost unloaded miles and reduce empty miles
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed health and safety protocols to ensure workplace compliance.
- Reduced financial inconsistencies by assessing and verifying billing invoices and expense reports.
- Achieved compliance with state, local, and federal regulations in operations.
Operations Supervisor
UPS Freight
Charlotte, USA
09.2017 - 08.2020
- Achieved customer service objectives and service targets through effective team coordination
- Provided exceptional internal and external customer service
- Oversaw quality control processes in dispatch department to enhance service reliability
- Monitored revenue and cost levels to ensure efficiency and profitability
- Recruited and hired new staff for various positions
- Instituted policies and procedures to correct inadequacies
- Established and maintained high level rapport with agent/vendors and ensured vendor agreements in place
- Ensured adherence to governmental procedural and policy requirements
Central Dispatcher
UPS Freight
Richmond, USA
06.2006 - 09.2017
- Directed dispatching, routing and tracking of fleet vehicles through effective communication.
- Managed load planning to effectively reduce operational costs.
- Enhanced line haul performance by overseeing Line Haul Reports and resolving load plan variances.
Dock Worker-Clerk
Overnite Transportation
Gaffney, USA
03.2000 - 06.2006
- Operated forklifts to efficiently load and unload freight, ensuring timely delivery.
- Inspected shipments for damage and verified contents against invoices.
- Processed incoming shipments and verified accuracy of freight documentation.
- Ensured proper documentation for incoming and outgoing shipments.
- Collaborated with team members to optimize loading processes.
- Coordinated with dispatchers on delivery schedules and issues to facilitate smooth logistics.
- Maintained cleanliness and organization of loading dock area to support safe and efficient operations.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new dock workers on standard operating procedures.
Education
Bachelor Of Science - Management Information Systems
Gardner-Webb University
Boiling Springs, NC07.1997
Skills
- Logistics planning
- Logistics management
- Dispatch coordination
- Budget management
- Cost reduction
- DOT compliance
- Quality assurance
- LYTX expertise
- Omnitracs
- TMW software proficiency
- Performance improvement strategies
- Decision making
- Industry knowledge
- Cross-functional coordination
- Six sigma methodologies
- Lean principles
- Transportation management
- Safety management
- Warehouse safety
- Shipping and receiving operations
- Warehouse operations
- Operational management
- Employee supervision
- Team management
- Shipment scheduling
- Safety standards
- Client relationship management
- Documentation
- Mentoring and training
- Transportation management systems
- Continuous improvement
- Shipping documentation
- Work delegation
- Customs compliance
- Route optimization
- Vendor relationship management
- Supply chain management
- Fleet dispatch
- Carrier negotiations
- Cost reduction strategies
- Freight coordination
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Warehouse organization
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Material handling
- Decision-making
- Detail-oriented
- Relationship building
- Data entry
- Work Planning and Prioritization
- Task prioritization
- Forklift operation
- Safety protocols
Timeline
Logistics Manager
SCM Protrans
07.2024 - Current
Customer Logistics Manager
Ryder
02.2023 - 11.2023
Operations Supervisor
UPS Freight
08.2020 - 12.2022
Operations Supervisor
UPS Freight
09.2017 - 08.2020
Central Dispatcher
UPS Freight
06.2006 - 09.2017
Dock Worker-Clerk
Overnite Transportation
03.2000 - 06.2006
Bachelor Of Science - Management Information Systems
Gardner-Webb University