LaRya Stephenson
Customer Service
Denham Springs,LA
Summary
Confident and adaptable professional with a background in customer-focused roles, notably at Walmart. Excelled in environments demanding technical expertise and active listening, enhancing customer satisfaction and operational efficiency. Proven track record in food safety and customer engagement, achieving significant improvements in workplace productivity and customer loyalty.
Experienced [Job Title] brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service.
Overview
5
5
years of professional experience
Work History
Deli Worker
Walmart
11.2024 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Service Representative
Teleperformance USA
01.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Delivery Driver
DoorDash
02.2022 - 03.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Warehouse Worker
Scholastic Book Fairs
09.2019 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Overnight Stocker
Walmart
02.2020 - 03.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Walker High School
Walker, LA 05.2001 -
Skills
Proper food handling
Food safety
Customer engagement
Communication
Adaptability
Active Listening
Technical Expertise
Timeline
Deli Worker
Walmart
11.2024 - Current
Delivery Driver
DoorDash
02.2022 - 03.2023
Customer Service Representative
Teleperformance USA
01.2022 - 12.2023
Overnight Stocker
Walmart
02.2020 - 03.2021
Warehouse Worker
Scholastic Book Fairs
09.2019 - 01.2022
High School Diploma -
Walker High School
05.2001 -
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