Overview
Work History
Education
Skills
Certification
Timeline
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Las Moua

Chicago,IL

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technology Analyst

Foley and Lardner LLP
03.2023 - Current
  • Manage tickets in Cherwell Service Management and provide support to 200+ end-users in troubleshooting software and hardware issues
  • Training end-users on how to use newly deployed systems such as: Microsoft Teams Rooms, Poly Trio C60's, and Lenovo ThinkPad Gen 11's with Windows 11 OS
  • Collaborating with internal IT teams including: technology analysts, systems engineering, network architects, and security engineers to resolve technical/networking issues in timely manner
  • Deploying new systems and services into production environment such as: Windows 11, Microsoft Teams, and Poly Trio phones
  • Maintaining and administering IT systems and policies to support daily operations
  • Supporting video conferencing and A/V systems
  • Imaging and deploying new laptops and desktops for new hires
  • Troubleshoot GlobalProtect VPN and LAN/WAN connection issues for remote and in-office end-users

IT Intern

Doosan Digital Innovation America
05.2022 - 12.2022
  • Managed quarterly projects throughout internship- responsible for scheduling lease refresh pickups with Dell
  • Re-imaged laptops, desktops and managed accounts in Active Directory
  • Troubleshot and installed devices such as: tablets, scanners, printers, projectors, HP Slices, laptops, and desktops
  • Repaired and replaced broken screens on monitors, hardware on laptops, mice and keyboards, and Dell docking stations
  • Assisted end users with installing software applications, updates, blue tooth devices, and mapping network drives
  • Managed user tickets in SmartIT and resolved end user issues through remote and in person support in timely manner
  • Worked closely with computing analysts to resolve networking issues by testing network drops

Education

Bachelor of Science - Information Technology Management

University of Mary
Bismarck, ND
12.2022

Skills

  • Troubleshooting and Diagnosis
  • Software and hardware installation
  • Windows 10/11
  • Document Recovery
  • Maintenance and repair on peripherals and monitors
  • O365
  • Azure Workspace
  • OneDrive
  • Active Directory
  • Mobile Device Management
  • Remote support
  • Teamwork and collaboration
  • Strong Multi-tasking and communication skills
  • Strong Problem-solving skills

Certification

  • CompTIA Network+ (In progress)

Timeline

Technology Analyst

Foley and Lardner LLP
03.2023 - Current

IT Intern

Doosan Digital Innovation America
05.2022 - 12.2022

Bachelor of Science - Information Technology Management

University of Mary
  • CompTIA Network+ (In progress)
Las Moua