Las Moua
Chicago,IL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Analyst
Foley and Lardner LLP
03.2023 - Current
- Manage tickets in Cherwell Service Management and provide support to 200+ end-users in troubleshooting software and hardware issues
- Training end-users on how to use newly deployed systems such as: Microsoft Teams Rooms, Poly Trio C60's, and Lenovo ThinkPad Gen 11's with Windows 11 OS
- Collaborating with internal IT teams including: technology analysts, systems engineering, network architects, and security engineers to resolve technical/networking issues in timely manner
- Deploying new systems and services into production environment such as: Windows 11, Microsoft Teams, and Poly Trio phones
- Maintaining and administering IT systems and policies to support daily operations
- Supporting video conferencing and A/V systems
- Imaging and deploying new laptops and desktops for new hires
- Troubleshoot GlobalProtect VPN and LAN/WAN connection issues for remote and in-office end-users
IT Intern
Doosan Digital Innovation America
05.2022 - 12.2022
- Managed quarterly projects throughout internship- responsible for scheduling lease refresh pickups with Dell
- Re-imaged laptops, desktops and managed accounts in Active Directory
- Troubleshot and installed devices such as: tablets, scanners, printers, projectors, HP Slices, laptops, and desktops
- Repaired and replaced broken screens on monitors, hardware on laptops, mice and keyboards, and Dell docking stations
- Assisted end users with installing software applications, updates, blue tooth devices, and mapping network drives
- Managed user tickets in SmartIT and resolved end user issues through remote and in person support in timely manner
- Worked closely with computing analysts to resolve networking issues by testing network drops
Education
Bachelor of Science - Information Technology Management
University of Mary
Bismarck, ND12.2022
Skills
- Troubleshooting and Diagnosis
- Software and hardware installation
- Windows 10/11
- Document Recovery
- Maintenance and repair on peripherals and monitors
- O365
- Azure Workspace
- OneDrive
- Active Directory
- Mobile Device Management
- Remote support
- Teamwork and collaboration
- Strong Multi-tasking and communication skills
- Strong Problem-solving skills
Certification
- CompTIA Network+ (In progress)
Timeline
Technology Analyst
Foley and Lardner LLP
03.2023 - Current
IT Intern
Doosan Digital Innovation America
05.2022 - 12.2022
Bachelor of Science - Information Technology Management
University of Mary
- CompTIA Network+ (In progress)
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