Michael Williams
Houston,TX
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Houston, TX
04.2022 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
Benefits Specialist
Anthem Amerigroup
Houston, TX
10.2020 - 05.2022
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
- Researched and resolved employee inquiries regarding benefits programs.
- Conducted new hire orientations to explain benefits packages.
- Maintained records of employee participation in various benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Compiled data from various sources for reporting purposes.
Night Security Guard
Metropol Security Services LLC
Houston, TX
03.2017 - 09.2020
- Monitored CCTV cameras for suspicious activity.
- Conducted rounds of the premises to ensure safety and security.
- Patrolled the building, checking doors and windows for signs of forced entry or tampering.
- Inspected fire extinguishers, sprinkler systems, and other emergency equipment.
- Responded to alarms by investigating the cause and taking appropriate action.
- Assisted with medical emergencies when needed.
- Documented daily activities in a log book.
- Ensured compliance with laws, regulations, policies, and procedures related to security operations.
Health Benefits Specialist
Aon Hewitt
Houston, TX
02.2015 - 04.2017
- Reviewed and processed health benefit claims to ensure accuracy of information.
- Developed and implemented new health benefits policies and procedures for clients.
- Conducted research on various health insurance plans to determine eligibility requirements.
- Assisted employees with understanding their health care options, such as HMOs and PPOs.
- Provided guidance to employers regarding employee benefits packages.
- Maintained current knowledge of changes in the healthcare industry regulations and laws.
- Researched medical claims inquiries from providers, employers, and members for resolution.
Skills
- Safety Inspections
- Crime Prevention
- Facility Patrols
- Security Patrol
- Entrance Control
- Visitor Tracking
- Safety Control
- Safety Protocol
- Injury Prevention
- Coordinating Documents
- Enrollment Coordination
- Networking Skills
- Recordkeeping
- Benefits Explanation
- Benefits Options
- Business Operations Support
- Data Analysis
- Customer Service And Assistance
- Claims Processing
- Interactive Communication Skills
Timeline
Security Officer
Securitas Security Services USA
04.2022 - Current
Benefits Specialist
Anthem Amerigroup
10.2020 - 05.2022
Night Security Guard
Metropol Security Services LLC
03.2017 - 09.2020
Health Benefits Specialist
Aon Hewitt
02.2015 - 04.2017