LaSandra Flemming
Charlotte,North Carolina
Summary
11 years’ experience in Customer Service 9 years’ experience as a dental assistant6 years’ experience in Administrative Assistance 4 years’ experience in healthcare Energetic with well-developed organizational skills with the ability to manage multiple priorities Experience delivering results in a fast-paced, deadline driven environment Strong oral and written communication skills with the ability to adhere to strict regulatory requirements Highly Advanced user in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) Build strong relationships and collaborate effectively with all levels of personnel/management
Overview
11
11
years of professional experience
Work History
Dental Assistant / Administrative Assistant
Charlotte Dental Pro
Charlotte, NC
09.2022 - 01.2024
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Member Engagement Sales Representative
ComplexCare Solutions
01.2022 - 11.2022
- Triage inbound calls and direct to appropriate team members
- When customer support has low volume work to schedule members for future in person or virtual health visits with our providers
- Adhere to all confidentiality and HIPAA requirements as always outlined within Inovalon’s Operating Policies and Procedures in all ways
- Fulfill those responsibilities and/or duties for the purpose of achieving operational and financial success of the Employer
- Contacting health plan members to encourage them to take advantage of free preventive health services offered by their insurance plans
- Handle every health plan member and co-worker with professionalism
- Enter data into the system accurately.
Dental Team Lead
Heartland Dental Group
Charlotte, NC
11.2020 - 07.2022
- Enhanced patient satisfaction by streamlining dental team tasks and ensuring efficient work processes.
- Implemented comprehensive training programs for new staff, resulting in a more cohesive and skilled dental team.
- Developed strong relationships with patients, fostering trust and loyalty to the dental practice.
- Managed daily operations of the dental office, consistently maintaining a clean and organized environment for both staff and patients.
- Reduced appointment cancellations by implementing an effective reminder system, leading to increased revenue for the practice.
- Coordinated patient treatment plans with dentists and hygienists, ensuring a seamless experience for all parties involved.
- Supervised dental team members to ensure adherence to established protocols, resulting in improved quality of care.
- Conducted regular performance evaluations of dental team members, providing constructive feedback and setting achievable goals for improvement.
- Collaborated closely with insurance providers to secure optimal coverage options for patients'' treatments.
- Maximized clinic efficiency by optimizing scheduling procedures and minimizing downtime between appointments.
- Ensured timely ordering of supplies and inventory management, reducing costs by eliminating stock shortages or overages.
- Created a welcoming atmosphere within the practice by addressing concerns promptly and professionally while demonstrating empathy towards each patient''s unique needs.
- Organized continuing education opportunities for the dental team to stay current on industry best practices and advancements in technology.
- Established clear communication channels among dental team members to foster collaboration and improve overall workflow efficiency.
- Resolved conflicts within the dental team diplomatically, promoting a positive working environment conducive to high-quality patient care.
- Increased patient retention rates through personalized follow-up strategies that cultivated lasting rapport with clientele.
- Streamlined documentation processes within the office to maximize productivity among dental professionals.
- Assisted dentists in developing targeted marketing campaigns aimed at attracting new patients into the practice.
- Maintained professional development through regular attendance at industry conferences and workshops, subsequently sharing newfound knowledge with the dental team.
Dental Assistant
Brighton Dental Group
Rochester, NY
02.2018 - 10.2020
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Credentialing and Operations Support Associate
Maxim Healthcare Services
01.2016 - 03.2018
- Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
- Assists candidates through the application, hiring, and on-boarding process
- Assists with the billing/payroll/medical records process
- Demonstrate professional interactions with all candidates, caregivers, team members, clients and customers with a positive attitude and approach
- Maintains confidentiality of client, patient, caregiver and, team member information and records
- Meets and maintains HIPAA regulations regarding Protected Health Information
- Greets and provides excellent customer service to all visitors.
Outpatient Access Specialist
University Of Rochester
08.2014 - 01.2016
- Responsible for scheduling cardiology appointments for patients
- Assist patients with finding the appropriate medical provider for treatment plans
- Responsible for scheduling, maintaining, and updating staffing schedules
- Perform high priority duties such as assisting with eRecord referrals
- Properly check patients In and Out of facility.
Teller
M & T Bank
02.2013 - 07.2014
- Process routine account transactions for customers
- Assist customers with deposit and withdrawal slips
- Balance currency, cash and checks in cash drawer at end of each shift
- Greet and direct customers to appropriate bank personnel.
Education
Associate Of Applied Science - Biology
Gaston College
Dallas, NCAssociate Of Applied Science - Chemistry
Monroe Community College
Rochester, NYL - Dental Assisting
Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY06.2015
Skills
- Inventory Management
- Procedure Support
- Patient Relations
- Patient Education
- Patient Services
- Patient Counseling
- Clinical Support
- Equipment Sterilization
- Dental terminology knowledge
- Dental impression specialist
- Oral Surgery
- Local anesthetic proficiency
- Sterilization techniques
- Dental records
- Medical Records Management
- Strong manual dexterity
- Dental impressions
- Data confidentiality measures
- Patient intake procedures
- Treatment Room Breakdown
- Team Collaboration
- X-Ray Processing
- Patient Scheduling
- Patient Care Coordination
- Insurance Billing
- Dental office administration
- Proficient in Software
- Electronic Charting
- Sanitation protocols
- Infection control proficiency
- Patient data gathering
- Appointment Scheduling
- Restorative Dentistry
- Dental Radiography
- Dental staff support
- Dental staff assistance
- First Aid Training
- Knowledgeable in Software
- Complex Problem-Solving
- OSHA Regulations Knowledge
- Laboratory Case Management
- Cross-Training Capabilities
- Digital X-Ray Proficiency
- Oral Surgery Assistance
- Restorative procedures
- Prosthodontic Treatment Support
- Pediatric dental care
- Emergency Response Preparedness
- Oral hygiene education
- Patient Record Maintenance
- Preventive dentistry promotion
- Office Administration Duties
- HIPAA Compliance Understanding
- Oral Hygiene
- Customer Service
- Policy Renewals
- Client Retention
- Lead Development
- Account Management
- Leads Prospecting
- CRM Software
- Customer follow-up
- Client Relations
- New Client Acquisition
- Deductible Expense Identification
Timeline
Dental Assistant / Administrative Assistant
Charlotte Dental Pro
09.2022 - 01.2024
Member Engagement Sales Representative
ComplexCare Solutions
01.2022 - 11.2022
Dental Team Lead
Heartland Dental Group
11.2020 - 07.2022
Dental Assistant
Brighton Dental Group
02.2018 - 10.2020
Credentialing and Operations Support Associate
Maxim Healthcare Services
01.2016 - 03.2018
Outpatient Access Specialist
University Of Rochester
08.2014 - 01.2016
Teller
M & T Bank
02.2013 - 07.2014
Associate Of Applied Science - Biology
Gaston College
Associate Of Applied Science - Chemistry
Monroe Community College
L - Dental Assisting
Monroe 2 - Orleans BOCES Center For Workforce Development