LaSandra Reed
Oklahoma City,OK
Summary
Dynamic professional with a proven track record in financial services and customer relationship building, demonstrated at Advance Call Center Technologies. Excelled in portfolio management and fostering client satisfaction, significantly enhancing customer loyalty. Skilled in cash management and adept at creating secure, welcoming environments for clients and guests alike.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Advance Call Center Technologies
Norman, OK
06.2024 - Current
- Analyzed client financial statements and data to evaluate financial health and investment opportunities.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Developed and maintained relationships with clients to ensure satisfaction.
Front Desk Receptionist
Residence Inn Marriott
Oklahoma City, OK
07.2023 - 05.2024
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Kept records of room availability and guest accounts, manually or using computers.
Customer Service Representative
T-Mobile
Oklahoma City, OK
08.2020 - 11.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Night Auditor
Homewood Suites Hotel
Oklahoma City, OK
03.2018 - 08.2020
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Maintained a secure environment for the protection of guests' property and assets.
Education
Associate of Applied Science - Business Management
Brown Mackie College
Oklahoma City, OK06-2016
Skills
- Hospitality and accommodation
- Customer relationship building
- Financial services
- Teller transactions
- Account retention
- Cash management
- Account maintenance
- Portfolio management
References
References available upon request.
Timeline
Financial Services Representative
Advance Call Center Technologies
06.2024 - Current
Front Desk Receptionist
Residence Inn Marriott
07.2023 - 05.2024
Customer Service Representative
T-Mobile
08.2020 - 11.2023
Night Auditor
Homewood Suites Hotel
03.2018 - 08.2020
Associate of Applied Science - Business Management
Brown Mackie College
Similar Profiles
Dionicio CerdaDionicio Cerda
Operations Manager at Advance Call Center TechnologiesOperations Manager at Advance Call Center Technologies
Suzanne LimonSuzanne Limon
Fraud Prevention Specialist at Advance Call Center TechnologiesFraud Prevention Specialist at Advance Call Center Technologies
Ethan HollidayEthan Holliday
Coach at Advance Call Center TechnologiesCoach at Advance Call Center Technologies