LaSausha Pegross
Bastrop,LA
Summary
Professional and customer-focused administrative support professional with experience in debt collection, customer service, and healthcare-related communication. Skilled in handling confidential information, resolving client concerns, maintaining accurate documentation, managing inbound and outbound communications. Experienced in contact tracing , scheduling coordination , and providing compassionate, professional support in fast-paced environments. Strong multitasking, communication, and problem solving abilities with a detail-oriented approach to client and patient interactions.
Overview
6
6
years of professional experience
Work History
Direct Care Worker
AFNB Home Care
04.2021 - Current
- Supervise and monitor clients to ensure safety and well-being
- Assist with medication administration and daily care routines
- Provide emotional support and companionship to clients
- Document daily activities, behaviors, and incidents accurately
- Maintain a calm, safe, and supportive environment
- Communicate effectively with staff, families, and healthcare professionals
Customer Service Representative
Coast Professional Inc.
12.2019 - 03.2026
Department of Education Default Collections Contract
- Assisted customers with payment arrangements and account solutions
- Followed compliance scripts and maintained accurate documentation
COVID-19 Contact Tracer Contract
- Demonstrated professionalism and empathy during difficult conversations
- Navigated multiple systems and maintained detailed records
- Conducted contact tracing interviews and symptom screenings
- Scheduled vaccination appointments and provided health-related information
- Maintained confidential records and accurate case documentation
Delinquent IRS Collections Contract
- Assisted taxpayers regarding delinquent tax accounts and payment options
- Handled sensitive financial information with confidentiality and accuracy
Education
High School Diploma -
Bastrop High School
Bastrop, LA05-2016
Skills
- Patient & Family Communication
- Debt Collection & Payment Resolution
- Time Management
- Data Entry & Recordkeeping
- Scheduling & Coordination
- HIPAA Compliance
- Confidential Information Handling
- Conflict Resolution
- Multitasking
- Phone & Email Communication
- Microsoft Office / Computer Systems
Timeline
Direct Care Worker
AFNB Home Care
04.2021 - Current
Customer Service Representative
Coast Professional Inc.
12.2019 - 03.2026
High School Diploma -
Bastrop High School