LaSean Kearse

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained merchandise presentation standards to promote sales and improve store aesthetics.
• Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
• Organized stockroom efficiently, facilitating quick inventory replenishment on the sales floor.
• Resolved customer concerns promptly, fostering positive relationships and repeat business.
• Greeted customers and helped with product questions, selections, and purchases.
• Answered questions about store policies and addressed customer concerns.

Managed home responsibilities for premature child with autism, facilitating a nurturing environment until school enrollment. Transitioned back to professional role after child began schooling.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Delivered exceptional customer service by resolving inquiries and issues effectively.
• Utilized CRM software to document interactions and track customer feedback.
• Streamlined call processes, enhancing efficiency and reducing average handling time.
• Managed high-volume inbound calls while maintaining customer satisfaction standards.
• Collaborated with team members to improve response strategies for complex inquiries.
• Implemented quality assurance measures to ensure compliance with service standards.
• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.