LaSeannda Butler
Grand Rapids
Summary
Dedicated transportation professional with over 15 years of industry experience, including 1.5 years as Route Planner at Dean Transportation. Proven leader in route optimization, dispatch coordination, and operational efficiency. CDL holder with strong knowledge of HCTB systems and non- route logistics. Recognized as a dependable team player and fast learner committed to safety, accuracy, and continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Route Planner
Dean Transportation
Grand Rapids
02.2016 - Current
- Coordinated with drivers to reroute efficiently during unforeseen delays, minimizing disruptions.
- Analyzed route data to optimize delivery schedules and reduce travel time.
- Trained new staff on best practices for effective route planning and logistics management.
- Utilized mapping software to develop detailed travel plans for daily operations, enhancing route accuracy.
Dispatcher
Dean Transportation
Grand Rapids
05.2024 - 08.2024
- Managed incoming calls to dispatch services promptly and effectively.
- Handled large volume of phone calls, ensuring accurate data entry and timely service.
- Collaborated with team members to ensure timely dispatch operations.
- Monitored vehicle locations using GPS tracking systems.
- Resolved driver issues and provided support to enhance operational efficiency.
- Addressed customer complaints regarding service issues or delays to improve satisfaction.
Driver
Mv Transportation Inc.
Grand Rapids
02.2008 - 10.2015
- Operated vehicles safely to transport passengers to designated locations.
- Followed all traffic laws and company policies during driving routes.
- Assisted passengers with boarding and disembarking from vehicles.
- Communicated effectively with dispatchers regarding route changes and delays.
- Provided excellent customer service to enhance passenger experience during rides.
- Documented daily mileage, gas, and other data.
Education
High School Diploma -
Grand Rapids Tech High
Grand Rapids, MI05.2005
Skills
- Route optimization
- GPS tracking
- Dispatch coordination
- Route planning
- Route navigation
- Adjusting routes
- Dispatch software
- Customer relationship management
- Call handling
- Driver communication
- Problem solving
- Attention to detail
- Team collaboration
- Communication skills
- Verbal and written communication
- Stress tolerance
- Critical thinker
- Staff training
- Customer service
Certification
CDL
Timeline
Dispatcher
Dean Transportation
05.2024 - 08.2024
Head Route Planner
Dean Transportation
02.2016 - Current
Driver
Mv Transportation Inc.
02.2008 - 10.2015
High School Diploma -
Grand Rapids Tech High