John Piebenga
V-MAN Inc. (ISP for FedEx)
SAINT CHARLES,IL
1
Certification
16
years of professional experience
Results-driven Route Manager experienced in route coordination and issue resolution, enhancing operational efficiency and customer satisfaction. Achieved process improvements and optimized routing strategies through effective staff training and daily operations management. Focused on fostering teamwork and reliability while resolving logistical challenges to ensure timely deliveries.
Work History
Route Manager/Delivery Driver
7 Years- Directed daily route operations to ensure timely and efficient package delivery.
- Collaborated with cross-functional teams to optimize routing strategies for cost savings.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Trained and mentored new staff on best practices in route management and logistics.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
Delivery Driver
3 Years 7 Months- Managed daily route planning to optimize delivery schedules and reduce transit times.
- Operated delivery vehicle efficiently, adhering to safety protocols and traffic regulations.
- Assisted with loading and unloading packages, ensuring accurate inventory control.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure reliability.
- Trained new drivers on company policies, route navigation, and safety procedures.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
5 Years 1 Month- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Provided exceptional customer service, addressing inquiries and resolving delivery issues promptly.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Collaborated with team members to streamline operations and enhance overall service quality.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
Bachelor of Science - Health And Physical Education
Skills
Route planning
Route scheduling/optimization
Fleet oversight
Route optimization
Staff training/onboarding
Customer service
Issue & conflict resolution
Time management abilities
Schedule management
Multitasking and problem-solving
Adaptability/flexibility/reliability
Interpersonal skills/communication
Certification
Class C Drivers license 08/11/2025-Present
Certified Smith System Driver Trainer 05/2019-Present
Timeline
Route Manager/Delivery Driver
V-MAN Inc. (ISP for FedEx)
08.2019 - CurrentRead More
Delivery Driver
ManuWest (ISP for FedEx)
01.2016 - 08.2019Read More
Delivery Driver
Sullivan & Kelly Inc (ISP for FedEx)
12.2010 - 01.2016Read More
Calvin College
Bachelor of Science from Health And Physical Education
Read More